Welcome to the world of Blu-ray subtitles. I just dealt with getting forced subs in the Star Wars Saga Blu-rays and ended up having to follow some forum post that figured it out by trial and error. As an example one of the films' forced subtitles where the sixth English full subtitle and not the one marked forced.
I don't know what to say to solve your problem, but I'd search for "movie name forced subtitles" on Google and hope for the best.
I don't know what to say to solve your problem, but I'd search for "movie name forced subtitles" on Google and hope for the best.