[rlowell]

Group:


I just bought my first home theatre receiver (a Denon AVR 1804) several months ago. Now I'm getting around to trying out some speakers.


I talked to the sales guy at Tweeter. I asked him if I could borrow some speakers to try with it. He said "no."


Then he went on to tell me that they have a thirty day return policy, and that I can get my money back if I return everything (this is the subject of my question) within that period.


I really don't want to spend the thousand dollars or so that it would take to buy the center and two towers (Boston Accoustic VRC and pair of VR2s) that I will evaluate on my first try.


Does Tweeter have any backdoor way of refusing to take back the merchandise you purchase from them?


rlowell

 

[D_B_0673]

I returned a 1200 dollar sub with no problem. Told them upfront I was comparing it to another sub. I also told them it would be in their interest to let me demo the floor model then if I returned it they would not have another open box to deal with. Still charged the full price but the return was no problem. Ended up buying 2 SVS subs

 

[rgbyhkr]

These days it's normal to be wary of return policies as quite a few companies charge "restocking fees". Thankfully, not all retailers believe in this strategy. Tweeter is one of those companies who DOES NOT charge a restocking fee. Specific items like digital cameras or camcorders (which have a high tendency to be bought and returned - like with people taking a vacation) don't have such friendly return policies, but on the rest they'll gladly take items back within 30 days no questions asked. I've bought and returned receivers, speakers, tvs, etc from them while I was auditioning components.

 

[Larry Fine]

Quote:

Originally posted by rlowell I really don't want to spend the thousand dollars or so that it would take to buy the center and two towers that I will evaluate on my first try.

I'm sure that's exactly their concern. They don't want to "lend" equipment to someone who can't afford to buy it.

 

[Stew4msu]

Not only do they have a great return policy, but they also have a great upgrade policy IIRC. If you decide to keep the speakers, but 1 year later you decide you want to upgrade, you can take the speakers back and they will give you credit for the full purchase price towards better speakers. There's some clauses like the new speakers must be a minimum of a 20% increase (something like that) for example, but still a pretty good deal. I've also returned things that I had purchased 2 years previously (when they stopped working) and was given a replacement, no questions asked.





Stew

 

[brickie]

Personally I would find another place to do business.I don't care for Tweeters or their Salesmen that don't know anything !!!



brickie

 

[Stew4msu]

Quote:

Originally posted by brickie Personally I would find another place to do business.I don't care for Tweeters or their Salesmen that don't know anything !!!

by "Tweeters" do you mean Tweeter, or are you stating your disdain for individual speaker components? If you mean Tweeter, the store, exactly how many of their outlets have you visited that enabled you to come to this conclusion? I can assure you that in Texas they are known for the knowledge of their salesmen.





Stew

 

[big boi]

i've only been to one in MD, and didn't like the salesman. he was fairly knowledgeable though- just an odd dude. i think in general it's a good place to shop because they offer a better selection than lower-end stores like circuit city and best buy. and the salesmen are a bit more knowledgeable.


the best experience i've had was at gramophone though. i worked with a salesman who was great, but in the last 8 years or so it seems they've cut all the lower end stuff (we're talking the $800 yamahas and such) out of their stores and become a bit pretentious. or maybe i'm just bitter because i can't afford any of their stuff

 

[AcuraCL]

Quote:

Originally posted by big boi ... the best experience i've had was at gramophone though. i worked with a salesman who was great, but in the last 8 years or so it seems they've cut all the lower end stuff (we're talking the $800 yamahas and such) out of their stores and become a bit pretentious. or maybe i'm just bitter because i can't afford any of their stuff

I won't even go into Grammphone. They are offensively arrogant. And I CAN afford their stuff.

 

[big boi]

Quote:

Originally posted by AcuraCL I won't even go into Grammphone. They are offensively arrogant. And I CAN afford their stuff.

okay, good. i thought i was imagining things

 

[brickie]

Quote:

Originally posted by Stew4msu by "Tweeters" do you mean Tweeter, or are you stating your disdain for individual speaker components? If you mean Tweeter, the store, exactly how many of their outlets have you visited that enabled you to come to this conclusion? I can assure you that in Texas they are known for the knowledge of their salesmen. Stew

Been too quite a few in the chicgoland area..Ususally when i'm working in various suburbs i stop in..They do have a decent selection of equipment, but the salesmen are just not knowledgeable..IMO.To compare them to BB or CC salesmen doesn't count! I prefer "Home Theater Forum" in Crystal Lake,IL.



brickie

 

[rlowell]

Thanks everyone in this thread for the opinions. I'm going to go ahead

and get those speakers for just under thirty days of eval.


For what it's worth, I CAN afford $1000 for speakers. But I don't intend to spend the money until after I've tried several brands/models.


You all have proven to me that Tweeter's reputable and reliable on this.


rlowell