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Questions about Sony warranty replacement TV deals

1544 Views 9 Replies 5 Participants Last post by  xb1032, 
S
Hey guys I tried doing a search but most of the threads that come up are really massive and I don't have time to sort through hundreds of pages so hopefully I can get some quick direct answers.


My KDS60A2000 is finally getting the green/yellowish blobs I've loved the TV up to this point except for the bulbs that I've needed to replace. I called Sony today and they said they can fix it under warranty I got the 5 year plan when I bought it or they will sell me a KDL55EX500 to replace it.


My questions are:


Is the replacement TV new or a refurb?


Will I miss anything going from my KDS60A2000 to the KDL55EX500 other than 5"? is it about the same or trade up or trade down?


Or just get the optical block replaced on the A2000?


Am I able to buy an extended warranty again on the new TV?


What happens with my A2000 if I buy the KDL55EX500 do they take it or do I keep it and get rid of it when I want?
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D
This is my experience from the Sony Exchange Program.


1) I got a new, not refurbished television.

2) To be honest, I'm sure you'll see a difference between the A2000 vs EX500. I mean this in a GOOD way!

3) Why bother? They most likely do not have the parts needed to replace the optical block.

4) You can buy a warranty from a third-party manu.

5) You get to keep the A2000. They don't bother with it.
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Quote:
Originally Posted by Do-It-Yourself /forum/post/20856180


This is my experience from the Sony Exchange Program.


4) You can buy a warranty from a third-party manu.
Click to expand...


Are there any good ones out there? I've never really heard much good about 3rd parties but never dealt with one personally.
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Z
Are they replacing XBR3s?
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S

Quote:
Originally Posted by samhane /forum/post/20856205


Are there any good ones out there? I've never really heard much good about 3rd parties but never dealt with one personally.
Click to expand...

Costco will sell you a warranty backed by Squaretrade no matter where you got the set. Mack is also a reputable 3d party warranty.
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S

Quote:
Originally Posted by Steve S /forum/post/20858474


Costco will sell you a warranty backed by Squaretrade no matter where you got the set. Mack is also a reputable 3d party warranty.
Click to expand...

Cool thanks. Didn't know Costco would cover it even though I bought it somewhere else.

When I talked to Sony today about the TVs the rep said I could get an extended warranty for the new replacement TV through Sony again.
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Quote:
Originally Posted by zoro /forum/post/20856271


Are they replacing XBR3s?
Click to expand...

If it's an SXRD rear projection they should, if it's got green blobs or has turned green all over. You can find out for sure by calling Sony customer support.
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xb1032
How bad does your SXRD have to be before they will offer a discount replacement? Mine is experiencing a blueish haze over the screen in dark scenes noticeable when viewing in the dark. This happened before and my OB was replaced twice two years ago but it was much more noticeable then. It's out of warranty (60XBR1).
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Quote:
Originally Posted by xb1032
How bad does your SXRD have to be before they will offer a discount replacement? Mine is experiencing a blueish haze over the screen in dark scenes noticeable when viewing in the dark. This happened before and my OB was replaced twice two years ago but it was much more noticeable then. It's out of warranty (60XBR1).
When you call, the replacement program guys will give you a case number. You'll be asked to take a picture of the set with the problem showing and an 8x10 sheet of white paper taped to the edge of the set with the case number written on it large enough so it's visible in the photo. You send the photo along with the serial number sticker off the back of the set via snail mail to the address they give you. They'll look at the pic and notify you if you're approved.
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xb1032
Quote:
Originally Posted by Steve S
When you call, the replacement program guys will give you a case number. You'll be asked to take a picture of the set with the problem showing and an 8x10 sheet of white paper taped to the edge of the set with the case number written on it large enough so it's visible in the photo. You send the photo along with the serial number sticker off the back of the set via snail mail to the address they give you. They'll look at the pic and notify you if you're approved.
I'll give them a call. Thanks for the reply!
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