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Overview

Are you a superhero -willing and able to help those in need, coming to the rescue and providing a superhuman outcome? ihiji’s customers need your powers!

ihiji takes the hee-be-gee-bees out of computer networks! ihiji, an entrepreneurial start-up Software-as-a-Service (SaaS) company, is growing its team and seeking a Technical Support Representative. ihiji’s



invision product provides an intuitive remote network management tool for IP enabled products in homes and small businesses. Our product is a scalable, cloud-based SaaS solution that is commercially available and provides a secure gateway for technology providers to remotely manage networks.

We are supported by the University of Texas Austin Technology Incubator (ATI), who has housed and launched some of the most successful startup companies in Texas as well as Austin’s Capital Factory technology incubator. This is a great opportunity to join while we are still a growing team and truly drive the direction of the company. All ihiji employees have access to University of Texas resources such as gyms, sporting events, free city bus access and more.

As a Technical Support Representative you will support ihiji’s products and services through the entire client lifecycle, from sales through account management. The support representative will manage daily technical support, recommend process improvements, expand system documentation and lead technical training sessions.

Responsibilities
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Improves system performance by identifying problems; recommending changes.
  • Maintains a high level of professionalism with client interactions and delivers a delightful customer experience

Experience
  • Help Desk Experience
  • Problem Solving
  • System Administration Experience
  • Experience with 3rd Party API Support
  • Residential Networking Experience A Bonus

Skills
  • Strong IP Networking Knowledge
  • Strong Linux Skills
  • Basic HTML, CSS, AJAX Troubleshooting
  • Basic Windows/OSX Knowledge
  • Verbal Communication
  • Phone Skills
  • Customer Service
  • Quality Focus

Education

Bachelors in a relevant field or earned street credibility
 
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