So I have 3 UTVs and three corresponding remote controls.
UTV1: Several months ago the UTV stopped accepting remote commands from the Directv button. Switched it to use AUX commands and it has worked fine. The remote, however, quit soon after-wards. I got an MX-500 to replace it and control the home theater. I would get this receiver replaced but it is my main one with 120GB drive and I CANNOT lose all those shows while it is still usable. When I do have to send it back, I anticipate dropping the original hard drive back in (saved in box untouched) and getting my CC warranty on it.
UTV2: Some hours this unit responds to good, working remote control, sometimes it does not. It always responds to the buttons on the front so you can watch, but can't FF. Won't respond to any of the three remotes when it won't respond. Thank heavens I got CC 5 year Performance Guarantee on these. They are sending me a replacement as I type. Wife doesn't have much recorded on it so she won't lose much. I have received 5 UTV replacements from CC over the last year. I have been very pleased with their service. No hassles. Just explain problem and they offer to send me replacement. Replacement arrives and I install it and put old one in box and send it back. No cost to me.
UTV3: Faulty remote. Sometimes it works, sometimes it doesn't. Finally signed up for Directv's insurance program. Since they are insane enough to cover remote controls, I can get the two bad remote controls replaced and the insurance on the whole system for a little more than the cost of buying replacement remotes.
Moral of my story: UTVs seem to get worse as they age. Do Tivos have so many problems? Of course a problem with Tivo seems to be that I heard they are sealed shut so that opening the box would void the warranty. With the UTV they never know.
UTV1: Several months ago the UTV stopped accepting remote commands from the Directv button. Switched it to use AUX commands and it has worked fine. The remote, however, quit soon after-wards. I got an MX-500 to replace it and control the home theater. I would get this receiver replaced but it is my main one with 120GB drive and I CANNOT lose all those shows while it is still usable. When I do have to send it back, I anticipate dropping the original hard drive back in (saved in box untouched) and getting my CC warranty on it.
UTV2: Some hours this unit responds to good, working remote control, sometimes it does not. It always responds to the buttons on the front so you can watch, but can't FF. Won't respond to any of the three remotes when it won't respond. Thank heavens I got CC 5 year Performance Guarantee on these. They are sending me a replacement as I type. Wife doesn't have much recorded on it so she won't lose much. I have received 5 UTV replacements from CC over the last year. I have been very pleased with their service. No hassles. Just explain problem and they offer to send me replacement. Replacement arrives and I install it and put old one in box and send it back. No cost to me.
UTV3: Faulty remote. Sometimes it works, sometimes it doesn't. Finally signed up for Directv's insurance program. Since they are insane enough to cover remote controls, I can get the two bad remote controls replaced and the insurance on the whole system for a little more than the cost of buying replacement remotes.
Moral of my story: UTVs seem to get worse as they age. Do Tivos have so many problems? Of course a problem with Tivo seems to be that I heard they are sealed shut so that opening the box would void the warranty. With the UTV they never know.