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I sent my SAT-W60 to Sony for repair because of a failed tuner. Here's part of letter I got back:


We have received your Sony product for repair. This model is no longer available for repair or exchange. There aren't any replacements available. Sony needs a copy of your proof of purchase to refund your money for a buyback. If your unit is in full warranty you will receive a full refund. If your unit is out of warranty Sony will send you a Pro-Rated refund based on the age of your unit and the purchase price.


Basically, they said they wouldn't or couldn't repair it. While I am disappointed, I am glad that they will buy it back. I spoke with a rep and she said they really didn't need my original receipt and she told me that they were gonna cut a check for $200 and refund the $90 repair cost. Since most of these were going for about that price on ebay (perhaps a bit more), I wasn't too terribly disappointed.


Now to just get used to directivo.....
 

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Tuners also replaced at;

Suudio Sound Technology

201C Gates Rd

Little Ferry NJ 07643

Ph# 201 440 0888


Tuners are in stock and "While-you-wait" service is available.


Note: Presently they don't repair dead units or replace hard drives.
 

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Quote:
Originally posted by N_Zim
Not to use this forum for an ad, but CCS Corporation is always ready to fix UTV units.

I will promote CCS as a great option for repairing UTVs. Just had one that died, total power loss, nothing would work when plugged in. Took it in on Monday around lunch, got it back about 48 hours later good as new. They repaired the power and tuners. $130. That price includes return freight. I live about 20 minutes away and did not utilize shipping.

www.ccscorporation.net/
 

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Just got both my UTV's back from CCS. They replace the tuners in both units. total turnaround time was 10 days. I bought them used and they never worked right but after finding this site and CCS life is great pip actually works now!
 

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Quote:
Originally posted by LarryB153
Tuners also replaced at;

Suudio Sound Technology

201C Gates Rd

Little Ferry NJ 07643

Ph# 201 440 0888


Tuners are in stock and "While-you-wait" service is available.


Note: Presently they don't repair dead units or replace hard drives.

Thanks for the recommendation Larry! I drove from upstate NY to get my tuner chips fixed while I waited at SST in Little Ferry. It took a little over 1.5 hours, and cost me $98.


Happily watching DTV with two functional tuners,

-OH-
 

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Quote:
Originally posted by Gboch
Just got both my UTV's back from CCS. They replace the tuners in both units. total turnaround time was 10 days. I bought them used and they never worked right but after finding this site and CCS life is great pip actually works now!

Both tuners failed in my UTV about 10 days ago. I read up on CCS Corp. and then sent them my box. They replaced the tuner chips, and upgraded my HD. I had my unit back and running in 4 business days. I highly recommend them for any UTV repair. GREAT JOB GUYS!
 

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Quote:
Originally posted by N_Zim
Not to use this forum for an ad, but CCS Corporation is always ready to fix UTV units.
Quote:
Originally posted by jlambrig
I will promote CCS as a great option for repairing UTVs. Just had one that died, total power loss, nothing would work when plugged in. Took it in on Monday around lunch, got it back about 48 hours later good as new. They repaired the power and tuners. $130. That price includes return freight. I live about 20 minutes away and did not utilize shipping.

www.ccscorporation.net/
Quote:
Originally posted by Gboch
Just got both my UTV's back from CCS. They replace the tuners in both units. total turnaround time was 10 days. I bought them used and they never worked right but after finding this site and CCS life is great pip actually works now!
Quote:
Originally posted by jaytbird
Both tuners failed in my UTV about 10 days ago. I read up on CCS Corp. and then sent them my box. They replaced the tuner chips, and upgraded my HD. I had my unit back and running in 4 business days. I highly recommend them for any UTV repair. GREAT JOB GUYS!

Just wanted to let everyone know that I also HIGHLY recommend CCS Corporation for any repairs that you may need done to your UTV’s. I just got my unit back from them. They replaced both tuner chips, upgraded my hard drive to a 120gig (100 hours), AND they were able to transfer all of my shows and settings from my old hard drive to my new hard drive. They even took the time to call me to let me know that my unit was done , that everything was working properly without any problems and also gave me a tracking number. They did an excellent job and were very professional about everything. Again, I HIGHLY recommend them.


Also wanted to say thanks to everyone who took the time to answer my many questions that I’ve posted on here. You have all been a big help!


Thanks again!
 

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I will add another strong endorsement for CCS. I just had them replace both MAX2104's in 2 UTVs.


Another advantage of CCS is that they will replace BOTH tuner chips. Since we know these tuners are time bombs, it makes no sense to go through

the hassle and expense of replacing only one tuner. Murphy's law says the 2nd tuner will fail one day after your 3 month Sony warranty expires.


Another CCS advantage: based on my experience and what I've read here, they really know what they are doing. Tuner replacement seems liek a pretty delicate repair job, and I would not trust a random tech at Sony to do the job right.


Side note: We "switched" to DirecTivo after the first UTV tuner went bad. After 3 months with Tivo my wife and I decided we wanted our UTVs back badly enough to pay for the repairs and the extra $5/month. Am selling the Tivos. Back to UTV now and very happy about it.


Another side note: a HUGE thanks to NLogN et. al. for leading the charge to root cause the tuner failures and the necessary fix.
 

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Quote:
Well, I just got an RCA back from them today, and they did NOT replace both 2104s. Did you call them and ASK them to change both 2104s? Just wondering...

Yes. Because one of the UTVs I sent was functioning perfectly fine, I needed to tell them exactly what I wanted done. So I called and got an e-mail address.


In fact, here is the e-mail I sent to Nick at CCS (Nick Zimmerman [[email protected]]):

Quote:
Hi Nick:


I own 2 Sony UTVs. One of the tuners on one box has

gone bad, and I know that it is just a matter of time

on the others. As you probably know, the UltimateTVs

were shipped with defective MAX2104 chips.


I would like to have both MAX2104 chips replace on 2

UTV boxes. This is all I want done, no other repairs

are necessary. Can you do this for less than $260

($130 x 2)?


Sony will repair these for a flat rate of $82, but I'd

rather send them to you, because I believe you guys

would do a better job and do exactly what I want.


Please let me know, thanks,

They gave me a quote of less than $260, but not by much. It was enough to get me to send the boxes to CCS rather than Sony. I was hesitant to post this, because I thought about it and figured these guys are not getting rich off repair jobs like this. I hate to see everybody out there trying to nickle and dime them to death. I don't have any affiliation with this company.


IF you have more than one UTV, and all you want done is the tuner chips swapped out, then try sending Nick a note. If it's just one box then I don't think it's worth it for anybody to try this.
 

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hi,


i have rca utv. before i have picture in picture, now it just showing search for satellite in pip. Do i need to subscribe msn to get pip? Thanks
 

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No PIP is built in, as long as you have connections to both tuner inputs. Check your signal strengths on both tuners, if one of them reads zero, try swaping cables. If the same one still reads zero, then you may have tuner going bad. If you swap cables and get a signal, then you may have a cable or LNB issue.


Let us know how it goes.
 

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it looks like the turner going bad. do i need to sent out for repair or can i fixed myself? I bought the unit for $50 three years ago. Is it worth it to sent it out. Thanks
 

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No, I would not try fixing it yourself. My friend and I tried to solder a new chip in to mine and we had a hell of a time. So I ended up shipping it out to be fixed to CCS Corporation I highly recomend them, and for me it was worth the $199 to get both tuners fixed and a new 120 gig HD.
 

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Hi guys... first time poster but i have been reading here for some time


I just wanted to express my thanks to those that mentioned CCSCorp for a good reliable place to repair your UTV units. I unfortunately had two utvs that were both having issues, either tuners or hard drives and or both.


Being sceptical since i live in Canada i sent them off anyways on a monday... CCS received them on Wednesday and on Friday they were being tested for the weekend to see if they were 100% fixed


I provided a us mailing addy for the return of these units and as promised Monday morn they were shipped out and i received them Wednesday around Noon


The costs were 130$us each and for that they also include return shipping


I could not be more pleased with the job they did , and with the fact that if it were not for this site (and just for the record i have my own satellite site) i may have ended up having to scrap them utvs and upgrade to Tivo. So with that in mind i say thanks to all that contributed to this thread and to those that recommended CCS Corp.


Thanks again for the help this site has given me
 

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I sent my RCA ULT which had a failed tuner, customer service at CCS Corp. was friendly and fast. I just needed the name of someone reliable to send my unit to, and AVS forum came through. I decided it was better to spend $266, and have a working unit with more room on it than wait for someone to re-invent the ULT. Nick Zimmerman did a great job.
 

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Quote:
Originally Posted by Kenster /forum/post/0


Does anyone know how they handle UTV replacements when one has extended warranty and a DTV service plan? Supposed to be free replacement. Even without the warranty and plan, if I had to pay $150 for a rebuilt replacement, it might be just enought to push me over to the $99 DirecTivo offer that is going on right now, though I love my UTV and think it is superior to Tivo.

I called in yesterday for a freezing problem again, and they "offered" to ship a new unit, no charge. I do have the protection plan. It should arrive in three business days and the old unit does not need to be shipped back. I'll let you know how things go.
 

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Quote:
Originally Posted by mariem /forum/post/0


I called in yesterday for a freezing problem again, and they "offered" to ship a new unit, no charge. I do have the protection plan. It should arrive in three business days and the old unit does not need to be shipped back. I'll let you know how things go.

A new UTV unit or one of the new R10 or R15 units?
 
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