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I have been with D* for years and recently emailed them complaining about the PQ of their HD and the sparseness of the programming offered. Basically, I wanted to know when my contract was up as i was thinking about going with cable for the HD and also the DVR. No upfront costs and my doctor tells me Steeler games are in HD. On NFL:ST, all the local games were blacked out last year.
Heres what I received back...
Quote:
I also received a phone message from D* last night ( I wasn't home) requesting I call back.
The reason I am posting this is for insight and tips as to how I should proceed. I would really like to have a DVR but I tried this last year and it was a fiasco. I ordered one off of their site for $99. The tech ran most of the cabling and then came in and saw I had HD. Said he could not proceed and I would have to call D*. Seems he was going to take my receiver and replace it. D* "kindly" offered to sell me a HD DVR for $999 but stated they could not provide a SD one with my setup. Funny thing is this episode was in October of last year. NEW ONE YEAR COMMITMENT.
Seems everytime I call them I get locked into another year. I hesitate to call them again. Does anyone have any insight as to what they can offer me before I call?
Cable has no contract and will provide equipment for free. The DVR plus paying for an HD package that is the same couple channels plus now only looks slightly better than my other channels is really starting to piss me off.
Sorry for the long post and the tortured reading.
Heres what I received back...
Quote:
Dear Mr. *****, Thanks for writing. I'm sorry to hear that you are thinking of canceling your DIRECTV service when your annual commitment ends on 10/11/2005. You are important to us and we certainly want to keep you as a customer. A service specialist will call in the next few days to discuss what we can do to meet your needs. Thank you for your patience, and for giving us the chance to respond to your concerns. Sincerely, Adrian DIRECTV Customer Service |
The reason I am posting this is for insight and tips as to how I should proceed. I would really like to have a DVR but I tried this last year and it was a fiasco. I ordered one off of their site for $99. The tech ran most of the cabling and then came in and saw I had HD. Said he could not proceed and I would have to call D*. Seems he was going to take my receiver and replace it. D* "kindly" offered to sell me a HD DVR for $999 but stated they could not provide a SD one with my setup. Funny thing is this episode was in October of last year. NEW ONE YEAR COMMITMENT.
Seems everytime I call them I get locked into another year. I hesitate to call them again. Does anyone have any insight as to what they can offer me before I call?
Cable has no contract and will provide equipment for free. The DVR plus paying for an HD package that is the same couple channels plus now only looks slightly better than my other channels is really starting to piss me off.
Sorry for the long post and the tortured reading.