From top to bottom are my original question to Sony, followed by their (mostly) canned and condescending response, finally my follow-up question back to Sony.
my response to the above:
Product Category 1: Television
Product Category 2: HDTV
Model Name: 53HS10
MESSAGE: I currently own the 53HS10 set, and I have read several recent news articles about new digital connection standards for the next generation of HDTVs (IEEE 1394, DVI, etc.). My concern is that my current set will become obselete very quickly because it only has analog inputs for HDTV signals. I bought this set with the assumption that Sony would not participate in its obselesence by introducing and supporting new, incompatible standards. Other manufacturers such as Mitsubishi have promised their customers an upgrade path for future digital HDTV connection standards. Does Sony plan to offer a similar program for sets like the HS10's?
|--- Custserv <[email protected]> wrote:|
Thank you for contacting SONY.
At this time there is no industry standard which would designate a TV as being HDTV-ready. Some manufacturers may use this term to designate their TV's that are 1080i capable, since 1080i is the highest resolution of HDTV signal currently available.
Sony currently has non-HDTV TV's that are 1080i capable. They are the KP53HS10, KP61HS10, KP-53XBR300 and the KP-61XBR300.
All Sony current TV's will be able to receive HDTV broadcasts via an HDTV converter (aka a HDTV set top box). TV's which are not 1080i capable would be connected to a downsampled (most commonly a 480i) output of an HDTV converter to receive an HDTV signal, which is better than the current signal sent out today by most cable companies.
FAQs which may answer your questions regarding HDTV.
Q1. Should I wait to buy a new TV set until the digital TVs make their debut in stores next year?
No. While only DTV sets will enable consumers to fully enjoy the superior video, dramatic multi-channel audio and other benefits of digital TV broadcasts and services, consumers can still enjoy digital TV broadcasts on televisions being sold today for these reasons:
Today's TVs are "future ready." High-performance TVs -- like Sony Trinitron and Videoscope big screen sets -- have multiple A/V inputs, including S-video and component-in, and are particularly well-suited for digital video sources.
The transition from today's analog sets to digital TV sets will take at least a decade. Initially, digital TV broadcast
programs will only be available in 10 cities (about 30% of the U.S. population).
Today's TVs are feature-rich and affordably priced. As with all new consumer electronics products, the first digital TV sets are priced very much higher than comparably-sized analog TV sets.
Q2. Will DTV make my current TVs obsolete?
A2: No. Today's TVs will display analog or digital broadcast transmissions for many years to come. Even if analog TV broadcast terrestrial transmissions are discontinued in 2006, as the FCC targets, DTV converters will enable consumers to watch digital TV broadcasts.
Consumers also can continue to enjoy watching VHS videotapes, DVD programs, and cable TV and DSS programs on their current TVs for many years to come.
Q3. Will I be able to watch digital television broadcasts on my current TVs?
A3: Broadcasters are transmitting programs in both analog and digital, known as simulcasting. If DTV broadcasts are available in your area, you will need to add a DTV converter to today's TVs to view digital TV broadcasts as they become available. These DTV converters are available from a number of manufacturers. You can continue to enjoy cable, DSS, VHS, DVD and DV programs on today's TVs throughout the transition to digital TV broadcast programs and beyond.
Q4. Will I be able to use my existing video source components with DTV sets?
A4: DTV sets will have video inputs capable of accepting current video sources, such as VCRs, DVD players, DSS systems, etc. Sony strongly supports backward compatibility and providing consumers with access to available content and programming.
Q5. Will the new digital TVs work with current speakers and sound systems?
A5: Yes. Consumers should consider adding Dolby Digital surround sound components to take full advantage of digital TV broadcast transmissions (as well as DVD).
Q6. If I want to buy a television set today, what features will help ensure I'm ready for DTV?
A6: Consumers should consider buying televisions with the best possible picture quality. DTV converters and broadcasts will maximize performance of analog sets. Consumers should also look at sets that have multiple A/V inputs, especially S-video and component video in.
The answers to many customer questions may be found at:
Thank you for the opportunity to be of assistance.
The SONY Internet Group
Customer Information Services Center
|Your canned answer did not address my point about the 1080i component analog inputs on the HS10 sets become obselete with the introduction (supported by Sony) of devices which only have digital DVI/1394/HDCP outputs. Please address this specific issue. I am a technical person, and I don't need the general tutorial about digital TV and HDTV. I fully understand the technology. If you, as Sony customer technical service, do not know the answer to the specific question I am asking, you really need to do the research, then provide your customers who have purchased these sets with the straightforward answers.|