Art, so far I only talked to Merek and a higher manager once. At the time, my cleanings had fixed the problem. I didnt get any real good input from Merek, he said he was just told to look into this and was collecting data.
Well, when I call tomorrow, I will see what I get since I have my machines starting to crap out for the third time. If I dont get a decent answer, I will start calling the VP names I called before that really got the place rocking.
My goal is to get this fixed. Again, in my job for 23 years as a product engineer, I deal with this stuff all the time so I know what quality means.
I also know how I have had to deal with an installed base. Fixes may not be cheap, but our name was more important and having happy customers!!
Dave