Returning Directv?

Okay, the directv guys are being total asses to me. The tell me to check my signal (which is 80+ on transponder 2). So that's fine. Then they try and tell me that my reception problem is because I'm on a pole and not a tripod, lol. Then they say that they'll send somebody out--and I say, what if it's my location (I lost signal for 4 days when it snowed). You may be able to fix it now, but what about the next time it snows? Instead of "that could be a problem" I got "we'll send a technician out".


I said you're not listening to me--there are some trees that might be in the way (I can't tell 100%), and when it snowed on the leaves I'm 99% sure that caused the signal to go out. He said "well then we can send a tech out, and if it's your location then we won't charge you the $150". And I said, well, that's fine but by then the 30days will be up at best buy. He said "I'm sorry, but that's all we can do". What a bunch of crap. On top of that, they never gave me a contract so I don't even know else I can do.


Any suggestions? This is the worst experience I've ever had in buying something. My suggestion--if you're in a questionable location, DON'T BUY DIRECTV!!!!!!!!!!! Absolutely horrible.


Taylor34


btw, I agree that's it's probably the lnb--i'm not getting reception on any of the odd transponders. That's not what concerns me--it's the not getting reception for 4 days while there was snow on the trees, lol.

Made one last phone call, this time to a lady. I explained my problem to her, and she seemed like she understood. She said the same thing "We can send out a technician". So I asked her, if the technician comes out will I not have to pay the $150 if I don't have line of site? She said that it wouldn't make a difference AT ALL, and that I'd still be liable for the $150 plus the programing charges till he comes in a week or two, regardless if I had line of site problems. I'll repeat again, WORST EXPERIENCE EVER!!!! Never have I felt so cheated and misled.


Also, be warned about this--if you don't get all the channels, IT'S NOT THEIR PROBLEM!!! That's what they told me. They said as soon as I got channel 100, I was verified as having some type of line of site and that I was locked into the contract from then on. It didn't make a difference what other channels I could and couldn't get. As long as I was getting 377 and 100, that was good to them. Even if a tech came out and couldn't fix it, I'd still be liable for the $150 (exactly the opposite of what they told me 30 minutes before, lol). Could you imagine the phone company coming out, hooking up your phone line, but you could only dial 1/2 the numbers in the U.S.? And when you called to ask them 'what if you can't fix it' they say 'it's not our problem, it's yours now'.


That's my story. Hopefully some miracle happens and I don't end up getting screwed, but I doubt it. I can't believe I've been telling people to get directv for the past 2 years (I hooked up my parents, and they love it). Now I have to make sure that my brother and my best friend don't get it, lol.


Taylor

Cedar Rapids, IA

Installed it wrong? Did you read my above posts?


#1. I could get signals on half the transponders, up to 80 or better. Odd ones wouldn't work at all. Obviously, I had the dish pointed in the correct direction. I tried positioning it around the yard, but it didn't solve the problem (rental house, so I had to use a post)


#2. When it snowed, I couldn't get any reception. Tried moving/adjusting the dish but the snow stuck in the trees seemed to be blocking the signal.


Those things indicate two problems: I've probably got a bad lnb or similar equipment failure, and that my line of site is impaired when the trees in the southerly direction are covered in snow (and probably when they're covered in new leaves too, but that won't happen for another couple weeks).


I feel I was misled because:


a) I asked specifically about the signal issue beforehand because I knew I would be in a borderline area, and they said it wouldn't be a problem--if I had problems, I was told that I could just return it within 30 days.


b) As the lady stated above, irregardless of whether I could receive a complete signal or not, I would be charged $150. So the tech could come out, replace my lnb, and it would work fine until the trees started leafin' out or the next snowstorm. And if you say 'I should have known', refer to a), where I asked about this issue beforehand because I thought I might be in a risky area. So I thought I would be ok if I had problems. Guess not. I guess the most disturbing part about this is that if the tech couldn't solve my problem, I still would be charged the $150 fee.


So, in conclusion, I got screwed trying to return a system because of all odd transponders failing and because of total loss of signal for 4 days due to snow (and the likely problem that new leaves would also cause this problem in a couple weeks). I'm sorry about the attitude of my posts, but if a company specifically tells you one thing and then backs out on it, that shows a total lack of class and business ethics.


Taylor34