I've had random problems with my Russound MCA-C5 audio distribution system for more than six months. It is strange -- sometimes certain keypad locations don't work (keypads are powered up and display correctly but there is no sound). Sometimes when sound is playing in one room, turning on a keypad in another room will make the sound turn off in the first room. Or sometimes the sound won't turn on in the second room unless I power down the first keypad. We've also had the system come on loudly by itself in the middle of the night -- that sure made us jump out of bed!
If I power down the C5 and turn it back on the problem may get better for an hour or so, but maybe that's just my perception. It may just make the system operate weirdly in a different random way.
The same problems occur when I used the Russound app for control from a phone.
Our Russound installer said the factory told him that maybe there is a bad software download, so the installer came and re-flashed the software in the C5 and it appeared to work OK for about a day or two, but I did not put the unit through all its permutations and configurations with the various keypads. Then it went back to its old random behavior.
My Russound installer does not have a lot of experience with the C5 and he keeps pushing us to drop back to the C3 but that's not a good solution because I want the power output of the C5.
The cabinet is open so there is no heat problem.
Has anyone experienced this problem? Is it possible there are newer software updates that address these problems? Could it be faulty memory on our control board?
Thanks,
Bill
If I power down the C5 and turn it back on the problem may get better for an hour or so, but maybe that's just my perception. It may just make the system operate weirdly in a different random way.
The same problems occur when I used the Russound app for control from a phone.
Our Russound installer said the factory told him that maybe there is a bad software download, so the installer came and re-flashed the software in the C5 and it appeared to work OK for about a day or two, but I did not put the unit through all its permutations and configurations with the various keypads. Then it went back to its old random behavior.
My Russound installer does not have a lot of experience with the C5 and he keeps pushing us to drop back to the C3 but that's not a good solution because I want the power output of the C5.
The cabinet is open so there is no heat problem.
Has anyone experienced this problem? Is it possible there are newer software updates that address these problems? Could it be faulty memory on our control board?
Thanks,
Bill