[wingnut4772]

I lost my picture on My HLR5688......AGAIN! Samsung is deciding whether to refund my money or replace the set....AGAIN! . This would be a third replacement. If they do decide to give me a refund ( which is what I told them I wanted) I am seriously considering getting the 58 inch HP 1080p set. The only positive thing I can say about my Samsung set(s) is the customer service has been pretty darn good. I hope none of you guys have my experience with your Sammies.

 

[UCSB]



Quote:
Originally Posted by wingnut4772 /forum/post/0


I lost my picture on My HLR5688......AGAIN! Samsung is deciding whether to refund my money or replace the set....AGAIN! . This would be a third replacement. If they do decide to give me a refund ( which is what I told them I wanted) I am seriously considering getting the 58 inch HP 1080p set. The only positive thing I can say about my Samsung set(s) is the customer service has been pretty darn good. I hope none of you guys have my experience with your Sammies.

One thing to think about ... the HP's are first generation product for HP. That could be good or bad.

 

[bcvp]

Wingnut4772, I don't think most companies can compare to the CS Sammy has. I haven't dealt with HP CS but it also doesn't mean you won't have a defective set at HP either. Did you notice the date or serial numbers or country of the defective sets? Did you get all of them from the same store I assume? Was the packaging in perfect condition on all of them? I'm guessing its a bad batch since I think they all get inspected at the factory right?

 

[johnnyzcar]



Quote:
Originally Posted by wingnut4772 /forum/post/0


I lost my picture on My HLR5688......AGAIN! Samsung is deciding whether to refund my money or replace the set....AGAIN! . This would be a third replacement. If they do decide to give me a refund ( which is what I told them I wanted) I am seriously considering getting the 58 inch HP 1080p set. The only positive thing I can say about my Samsung set(s) is the customer service has been pretty darn good. I hope none of you guys have my experience with your Sammies.

Well, so far my experience has been bad since my set is dead right outside of the first month.

Samsung CS doesn't have many qualified repair techs near me so the repair guys want to haul my set to their shop to figure it out I guess. Sammy said they were doing me a favor by allowing this shop to drive 20 miles extra to drop, I mean pickup my set. It's disturbing to me that everybody else gets the LightEngine replaced on site and mine has to be trucked away to a shop for god knows how long. I'm wondering how many of these new 1080P light engines they have in stock and if they don't how long will it take to get one.


So how hard was it to get a replacement set? If I have to go through much more of this pickup and return crap I might start thinking about demanding a replacement. Was that directly through Sammy or through a store?


JZ

 

[UCSB]



Quote:
Originally Posted by johnnyzcar /forum/post/0


Well, so far my experience has been bad since my set is dead right outside of the first month.

Samsung CS doesn't have many qualified repair techs near me so the repair guys want to haul my set to their shop to figure it out I guess. Sammy said they were doing me a favor by allowing this shop to drive 20 miles extra to drop, I mean pickup my set. It's disturbing to me that everybody else gets the LightEngine replaced on site and mine has to be trucked away to a shop for god knows how long. I'm wondering how many of these new 1080P light engines they have in stock and if they don't how long will it take to get one.


So how hard was it to get a replacement set? If I have to go through much more of this pickup and return crap I might start thinking about demanding a replacement. Was that directly through Sammy or through a store?


JZ

I thought TVA had a no questions asked return policy (shipping charged if you just returned, no shipping charge if you bought another TV).

 

[Hookster]

Need some feed back on this: My friend got the 6768 and the picture seems quite a bit brighter than my 6178. Tweeters said that is true because the lamp is 20w brighter. Sound right?

Thanx

 

[m4carbine]

I had posted earlier in this thread (I think, if not the other Sammy HLR thread) of not finding any noticeable audio lag on my Samsung HLR6168.


Well, it turns out I did find some audio lag using my Oppo DVD player in at least 2 movies. One was the U2 Vertigo Live concert filmed in Chicago, the other was Queen Live at Wembley Stadium. The lag was more than the 50 MS maximum that the Oppo can do in its present firmware revision. the lag was much worse in the Queen DVD than U2.


Although I didn't notice lag in other DVDs there are bound to be others eventually as I go through them. U2 is my FAVORITE band and I could not stand for this lag issue even if it had been limited to that DVD alone. With Xbox360 in the works and worries about possible audio lag with that as well I pulled the trigger on a FELSTON DD540 digital audio delay device.


I ordered one from their US distributor LIPFIX . Nick at LipFix was very helpful and informative over the phone and expedited shipping so that I got the unit the next day at a very reasonable price.


The Felston DD540 unit is excellent. It can control 2 different audio devices with NO alteration of the original sound source, only a delay that is user adjustable on the fly with a remote. It can be adjusted in 1 millisecond increments or in a series of presets all the way up to 680 ms - more than enough for almost any conceivable delay. In the aforementioned Queen DVD I had to adjust the delay to 140ms to compensate and with U2 it was just 80 ms.


Discrete commands are available for the unit so that you can program a more flexible array of functions into your learning remote. I did this with my Home Theater Master MX-700. Note: If you use the MX series remotes' Editor Software you have to use the Universal Browser function to import the *.ccf file format of the Felston's discrete codes and drag and drop them to the MX-700. Thanks to James Alston at Felston for the instructions on how to access those discrete files.


For any of you agonizing about possible audio lag issues with these Sammy's be advised the problem is NOT limited just to them. It is and likely will continue to be a growing problem with many 1080P sets due to the large amounts of video processing. See the links at Lipfix for a detailed explanation of Lip Sync issues that are common to the TV and broadcast industry, not limited to just the Samsung.


In spite of this minor audio lag issue that so far has been limited to just 2 DVDs in my collection I am very happy with my Sammy and would buy it again in a heartbeat.

 

[johnnyzcar]



Quote:
Originally Posted by UCSB /forum/post/0


I thought TVA had a no questions asked return policy (shipping charged if you just returned, no shipping charge if you bought another TV).

If I'm not mistaken the return policy is only for the first 30 days. I have had my set for about 1 1/2 months now so they won't even consider it. Sure I'd be happy to send it back no questions asked but after 30 days it's yours to keep and any problems you have are handled by the manufacturer. So I'm stuck with dealing with local mom and pop trying to figure out what makes this thing tick.

Maybe it'll work out, but I have my doubts.

 

[bcvp]

Johnnyzcar, I hope either way, good or bad you let Sammy know of your experience. I think everyone here hopes it all works out and soon. You might be the first person here who has service outside a metro area. One tip, since they have your set, be really nice and patient. You can always let them have it after you pick it up in the event something goes wrong. It sounds like everything is standard procedure and should go smoothly.

 

[johnnyzcar]



Quote:
Originally Posted by bcvp /forum/post/0


Johnnyzcar, I hope either way, good or bad you let Sammy know of your experience. I think everyone here hopes it all works out and soon. You might be the first person here who has service outside a metro area. One tip, since they have your set, be really nice and patient. You can always let them have it after you pick it up in the event something goes wrong. It sounds like everything is standard procedure and should go smoothly.

I'm planning on being nice and I know I sound sarcastic but I would like them to know that I will notice if it's not handled correctly.


Tomorrow they are going to pick up my set. I'm really curious as to how they are going to load it onto the truck. The other day the guy wanted to throw it in the back of a van. I'm wondering, if they don't have a way of securing the set should I even let them have it. Also the little mount on the bottom of the set that fits flush with the samsung stand will not allow the set to sit flat really. In other words if its not sitting flat and not secured and they turn a corner it's gonna go for a ride. I'm hoping they at least know that and will take good care of it.


If I were rich I probably wouldn't be to concerned about it but this was and is a big investment for me. I was also wondering how much these techs get$ for in house service. Maybe I can start doing it myself since nobody around here does. I have a few certifications in other areas, maybe I can train for Samsung service also.


Thanks for the support.

 

[bcvp]

Sorry, a dim light bulb went off. Do you have the original packaging? I guess you don't but that would be handy here. I would give them a blanket or run out to a storage unit place that sells moving blankets. U-Haul or a place like that even. $20 for a blanket vs. a scratch that they didn't cause is worth it. Home Depot might have some left but I heard they discontinued selling them. I got mine there for $15. You should take a picture of all sides with them watching so you can prove the condition of the set. None of this should be an issue since the bottom line is they should do the work in your home. You might call Sammy again and get to the bottom of that issue. Tell them they can use your phone and computer if they have to. Good luck.

 

[bcvp]

They are supposed to handle it carefully, but they could say you should have the packaging and then you say but you are not supposed to remove it from your house. You could ask what insurance they have for loss or damage, especially in transit. Contractors are supposed to show you their insurance coverage.

 

[johnnyzcar]



Quote:
Originally Posted by bcvp /forum/post/0


Sorry, a dim light bulb went off. Do you have the original packaging? I guess you don't but that would be handy here. I would give them a blanket or run out to a storage unit place that sells moving blankets. U-Haul or a place like that even. $20 for a blanket vs. a scratch that they didn't cause is worth it. Home Depot might have some left but I heard they discontinued selling them. I got mine there for $15. You should take a picture of all sides with them watching so you can prove the condition of the set. None of this should be an issue since the bottom line is they should do the work in your home. You might call Sammy again and get to the bottom of that issue. Tell them they can use your phone and computer if they have to. Good luck.

I called sammy and tried to explain this situation and they said they might have to take the set in for service. I then asked what if the set is damaged and they said to call them if something was wrong when they returned it. If there is a scratch or something I can see them trying to say it was there before. So I'm gonna take some photos before they take it. Don't you think samsung might be aware of what is common practice according to the experiences here. This set is so big I don't know how they are going to be moving it safely. I hate to think of it but if there are any problems and I cant get satisfaction I'll have to go the legal route. Somebody posted they got a refund somewhere on the forum maybe they will offer me a new set, not likely I think.

 

[bcvp]

I had two 5678's delivered damaged and they were in the packaging. I'm thinking the stronger you are up front the less likely you'll have a problem. I would have the person picking up the set make a note of any damage they see and and where it is located and sign it. Just like a car rental. Of course if there is damage already you would be better off claiming they did it and not have them make a note of it. I think your case is unusual and I would take extra steps to be sure everything goes well. I don't think there should be a problem with the repair itself but like you said, the before and after could easily be. CYA and do what you have to. Don't be a jerk. There are several ways to get your point across. Make sure they understand that before they go and grab the set.

 

[GeekGirl]

I just got my HL-R6768W last weekend. Is there any way to tell which OTA broadcast station it's using to download the guide info?


I'm guessing my local PBS station (WHYY in Philadelpha PA), but I wanted to see if I can get this info from a menu somewhere.

 

[johnnyzcar]



Quote:
Originally Posted by bcvp /forum/post/0


I had two 5678's delivered damaged and they were in the packaging. I'm thinking the stronger you are up front the less likely you'll have a problem. I would have the person picking up the set make a note of any damage they see and and where it is located and sign it. Just like a car rental. Of course if there is damage already you would be better off claiming they did it and not have them make a note of it. I think your case is unusual and I would take extra steps to be sure everything goes well. I don't think there should be a problem with the repair itself but like you said, the before and after could easily be. CYA and do what you have to. Don't be a jerk. There are several ways to get your point across. Make sure they understand that before they go and grab the set.

The tv is perfect and has no damage aside from whatever is non functional inside. Physically it has some dust on it and thats it. Thats not a bad idea to have the driver sign saying he saw no physical damage before it leaves my house. I don't know how he might react and it might be in a negative way lol. I think I might do that and if he refuses I might refuse to let them take it. That might make things worse, I don't know. I took some photos and have them on file.

We'll see how this goes, it still seems crazy to try to move a set like this and not service it here.

 

[wbertram]



Quote:
Originally Posted by GeekGirl /forum/post/0


I just got my HL-R6768W last weekend. Is there any way to tell which OTA broadcast station it's using to download the guide info?


I'm guessing my local PBS station (WHYY in Philadelpha PA), but I wanted to see if I can get this info from a menu somewhere.

I have RCN cable in Allentown. The guide info appears to come from Philly FOX Channel 29 (RCN Cable channel 5), not from a PBS station.


There is a TVGOS forum in the "Rear Projection" section here. There are posts in there which describe how to get the TVGOS Diagnostic Screens. The channel being used by TVGOS is shown in the diagnostic screens.

http://www.avsforum.com/avs-vb/showt...&page=31&pp=30

 

[UCSB]



Quote:
Originally Posted by GeekGirl /forum/post/0


I just got my HL-R6768W last weekend. Is there any way to tell which OTA broadcast station it's using to download the guide info?


I'm guessing my local PBS station (WHYY in Philadelpha PA), but I wanted to see if I can get this info from a menu somewhere.

Don't delete the PBS station from your channel list or the guide data will not be updated (this is also a way to see if it is PBS, but it will take a day or so to get the data back after you add the channel back into the line-up).

 

[Bridgeboy]

I have the HL-R6168W. I have been playing my new Xbox 360 with it and I am having a hard time controlling my aim while playing First Person Shooters (CODII and PDZ) and I believe my difficulty it may be, at least in part, attributable to a timing issue due to lag caused by extensive video processing time that I am not accustomed to.


I am using component inputs because the VGA input yields an unbearably bright picture with washed out, pale colors. Has anyone figured out how to reduce the lag (video processing time) for playing games with these TV's by tweaking through the Service Menu? Maybe disabling certain processes that may otherwise be desirable for watching a movie or other High Definition programming, but that may not be needed for the computer generated digital input received from a video game?


This thread is so large it is difficult to find any answers to questions that may have already been addressed.


Thanks for any replies!

 

[Cheezmo]



Quote:
Originally Posted by Bridgeboy /forum/post/0


I am using component inputs because the VGA input yields an unbearably bright picture with washed out, pale colors.

Have you tried adjusting the brightness, contrast, and color level?