I never had a working Samsung. MY first DLP, the film mode was not working. Samsung replaced the HLM437W with a DLP with six white circles on it. Tech tried to fix it but the part that was given to him from Samsung was defective. I asked for the new HLN model. Carry from Samsung said YES but refused to send a letter agreeing to this. Customer care is point less and know VERY little but the T.V. At this point, I wanted my money back, so I put so much pressure on Carry at Samsung and got my money. I refused to deal with Samsung and their poorly made DLP. I have docementations from Samsung about this matter, or you can call TVAUTHORITY. I called Carry boss and he/she still did not return my call. I was told by Mike at Samsung that "you have to be GOD to speak to JOE." Do want want to get a T.V. from these people? Do you see a difference between the HLM and HLN. Did you pay more money for a chip that does not help or just to say I have it?