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I started posting in a different thread, but it occurs to me that those with Smart Hub issues are more likely to be posting in this forum.
Starting just this week, I have encountered a new problem with what has been, until now, a solid system for me. Starting a few days ago, when I went into m Smart Hub to select Amazon Instant Video, I would get the quick "connecting..." message, but it would them immediately switch to "updating..." The thing is, nothing is updating. It just hangs there like that. I let it "update" for the better part of 6 hours. It turns out, everything else still responds properly, but then if I go back to try and select the Amazon app, I get the same issue.
I contacted Samsung support and they remotely accessed my television. While poking about they did a Smart Hub reset, which wipes out all of my apps and all of the info associated with them. This did fix the issue. I went through and took the 2 hours to reinstall all of my apps and to enter all of my info again. Now, a day and a half later, I am having the same issue with my Amazon app.
Once again, even though I explained to the customer service rep that the reset had been done before, she simply reset the Hub and then disconnected.
Has anyone else had an issue with the Amazon app starting to hang up like this? If so, what was the solution? Resetting Smart Hub to factory ever 36 hours really is not an option for me.
MLB, Crunchyroll, and BBC News all reloaded just fine, as did the app for Emby.
I haven't tried using Netflix since the last wipe. After the first wipe, Netflix and Hulu both worked once I re-entered my credentials. As of this morning, Amazon was still functioning, but it took about 36 hours for it to stop last time. If that holds again, I won't know until late tonight, which really means tomorrow morning.
It does seem like something broke with the last forced update for Smart hub. Of course, Samsung isn't coming out and admitting to that.
Does anyone have any thoughts on this?
Starting just this week, I have encountered a new problem with what has been, until now, a solid system for me. Starting a few days ago, when I went into m Smart Hub to select Amazon Instant Video, I would get the quick "connecting..." message, but it would them immediately switch to "updating..." The thing is, nothing is updating. It just hangs there like that. I let it "update" for the better part of 6 hours. It turns out, everything else still responds properly, but then if I go back to try and select the Amazon app, I get the same issue.
I contacted Samsung support and they remotely accessed my television. While poking about they did a Smart Hub reset, which wipes out all of my apps and all of the info associated with them. This did fix the issue. I went through and took the 2 hours to reinstall all of my apps and to enter all of my info again. Now, a day and a half later, I am having the same issue with my Amazon app.
Once again, even though I explained to the customer service rep that the reset had been done before, she simply reset the Hub and then disconnected.
Has anyone else had an issue with the Amazon app starting to hang up like this? If so, what was the solution? Resetting Smart Hub to factory ever 36 hours really is not an option for me.
Vudu, Flixster, and YouTube will not install for me. I can select them for download, but nothing actually happens. I don't recall if I had the issue with Crackle or not.
MLB, Crunchyroll, and BBC News all reloaded just fine, as did the app for Emby.
I haven't tried using Netflix since the last wipe. After the first wipe, Netflix and Hulu both worked once I re-entered my credentials. As of this morning, Amazon was still functioning, but it took about 36 hours for it to stop last time. If that holds again, I won't know until late tonight, which really means tomorrow morning.
It does seem like something broke with the last forced update for Smart hub. Of course, Samsung isn't coming out and admitting to that.
Does anyone have any thoughts on this?
