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FYI, I purchased an HD931 yesterday and hooked it up to my Toshiba 36HF73 via DVI (1080i output). Black crush was pretty bad - everything was extra dark, no matter how I adjusted brightness/contrast. I couldn't even see the THX shadow-logo or any difference between the white squares in the basic video tests included in the Pirates of the Caribbean disc. The movie itself was extremely dark unless I really cranked up the brightness/contrast.


I called Samsung Support this morning hoping for a firmware upgrade or other resolution. Front-line support didn't know about it, but passed me on to their DVI specialist. He'd heard of the problem and was willing to take down my information for when a fix was available, but he said based on my serial# I have the most recently released firmware and if I'm having problems there is no fix yet.


So the unit is going back... maybe I'll try again when they have this thing nipped in the bud.


Still looking for a sub-$300 DVI DVD player, maybe I'll try the D1.


Regards,

Sean
 

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Hmmm if their "DVI Specialist" isnt aware of the problem then he mustnt be much of a specialist. Its a simple matter of the Samsung putting out a PC signal when most displays are looking for a video signal.
 

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I wonder if Samsung's HDTV STB has this problem. It is the T165 with DVI output. It sure seems to put out too black blacks.
 

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It seems as though it could be easily fixed (although I am not an expert on Firmware). In fact if my limited programming knowledge has served me at all then I would bet they could even make it a selectable option (PC or Video signal).
 

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They could have done it in pure hardware. In this case, there will be no fix via firmware. I agree, it is very easy to fix in firmware if hardware allows. As a matter of fact, Samsung did the extra steps to convert the video DVI range into PC DVI range which is unnecessary in the first place.
 

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Quote:
Originally posted by Vlad_Dracule
Hmmm if their "DVI Specialist" isnt aware of the problem then he mustnt be much of a specialist. Its a simple matter of the Samsung putting out a PC signal when most displays are looking for a video signal.
It seems to be "common knowledge" that the Samsung puts out a PC signal.


I've read this countless times.


Is there any actual documentation for this, or is everybody just repeating what somebody else said?
 

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Does anyone have a phone number, email address and/or contact name in Samsung's customer service area where we could send them a whole bunch of messages demanding the fix for this problem?
 

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FYI - I have sent several messages to Samsung specific to this problem and I jahve not received any response.


I do not have the time to play the service rep name game, i.e dialing for dummies.


I will continue to send daily emails until I receive a response.
 

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See the October 2003 issue of Widescreen Review for confirmation that the HD931 outputs PC levels on the DVI connection. It is reported elsewhere that Samsung does not acknowledge this as a problemand apparently has no plans to fix it
 
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