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I am starting a new thread to discuss issues regarding the firmware revisions on the Z2.
This is what I have found based on my quest to get my Z2 to complete a HDCP handshake (at resolutions above 480p) with my LG LST-3510a when using the DVI connection.
1. How can one find out what firmware revision one's Z2 is on?
This information can be obtained from the Service and Factory menus.
2. How can one access the Service and Factory menus?
Service menu can be accessed by pressing the 'Menu' and 'Input' buttons on the projector at the same time and holding them down for about three seconds, after the projector is powered up and running. The Factory menu can be accessed by pressing Select and Input at the same time. I have not managed to get these menus up using my remote control.
3. What are the current known Z2 firmware revisions?
They range from 101 to 104 (based on postings in this forum).
4. What number do I have to call for technical support for the Z2?
888-337-1215
If you want to get authorization to ship your projector for service you have to fax the following information
Model, serial #, date of purchase, dealer name, contact phone #, fax number and a description of the problem to 818-717-2719 and they will fax you back an authorization and instructions on how to ship the projector to Sanyo service
4. Where can one find official Sanyo technical information on Z2 and related projectors?
Here are some links that I found
Official Sanyo Z2 page is at
http://www.sanyo.com/business/projec...?productID=836
A basic FAQ is at
http://www.sanyo.com/business/projectors/faqs.cfm
There is some technical information that can be found at
http://www.sanyo.com/lcd/index.cfm?FA=resources%2Ehome
There is some interesting information on RS232 codes here.
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I have firmware revision 101 on my projector. This is what I have been told when I called Sanyo support to find out what changes were made in the revisions from 102-4 and how I can get my firmware upgraded.
1. They are not aware of any firmware upgrades to the Z2. The numbers in the Service Menu do not mean anything. They may be different between different projectors just because a manufacturing process has changed. The techical support person said that an engineer visiting from Japan was sitting in with him and has confirmed this information.
2. Even if a firmware change is made available in the future, I cannot do it myself using a serial cable and a computer.
Here is the information that I am trying to get at
1. An independent confirmation or rebuttal to what I have been told by Sanyo support. I find it hard to believe that they would change firmware revisions between projectors just because they were made in different batches.
2. Has Sanyo done firmware upgrades before, say for the Z1 or the older PLV series home projectors? Did the firmware revisions go up when this was done.
3. Any information that can shed light on the firmware revisions, their content, the problems these revisons fix, sites from which they can be downloaded.
This is what I have found based on my quest to get my Z2 to complete a HDCP handshake (at resolutions above 480p) with my LG LST-3510a when using the DVI connection.
1. How can one find out what firmware revision one's Z2 is on?
This information can be obtained from the Service and Factory menus.
2. How can one access the Service and Factory menus?
Service menu can be accessed by pressing the 'Menu' and 'Input' buttons on the projector at the same time and holding them down for about three seconds, after the projector is powered up and running. The Factory menu can be accessed by pressing Select and Input at the same time. I have not managed to get these menus up using my remote control.
3. What are the current known Z2 firmware revisions?
They range from 101 to 104 (based on postings in this forum).
4. What number do I have to call for technical support for the Z2?
888-337-1215
If you want to get authorization to ship your projector for service you have to fax the following information
Model, serial #, date of purchase, dealer name, contact phone #, fax number and a description of the problem to 818-717-2719 and they will fax you back an authorization and instructions on how to ship the projector to Sanyo service
4. Where can one find official Sanyo technical information on Z2 and related projectors?
Here are some links that I found
Official Sanyo Z2 page is at
http://www.sanyo.com/business/projec...?productID=836
A basic FAQ is at
http://www.sanyo.com/business/projectors/faqs.cfm
There is some technical information that can be found at
http://www.sanyo.com/lcd/index.cfm?FA=resources%2Ehome
There is some interesting information on RS232 codes here.
-----------------
I have firmware revision 101 on my projector. This is what I have been told when I called Sanyo support to find out what changes were made in the revisions from 102-4 and how I can get my firmware upgraded.
1. They are not aware of any firmware upgrades to the Z2. The numbers in the Service Menu do not mean anything. They may be different between different projectors just because a manufacturing process has changed. The techical support person said that an engineer visiting from Japan was sitting in with him and has confirmed this information.
2. Even if a firmware change is made available in the future, I cannot do it myself using a serial cable and a computer.
Here is the information that I am trying to get at
1. An independent confirmation or rebuttal to what I have been told by Sanyo support. I find it hard to believe that they would change firmware revisions between projectors just because they were made in different batches.
2. Has Sanyo done firmware upgrades before, say for the Z1 or the older PLV series home projectors? Did the firmware revisions go up when this was done.
3. Any information that can shed light on the firmware revisions, their content, the problems these revisons fix, sites from which they can be downloaded.