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Discussion Starter · #1 ·
HEy gang,


HAving a little issue here. I just purchased a brand new Sanyo Z3000.


Hooked it up and have been tinkering for about an hour now and I just noticed something odd.


I use the projector for a htpc display, and on a pure whit background (think empty notepad document) I am noticing these odd ghost like tan lines.


The run in a pattern like this (please excuse my ms paint skills)

Attachment 150100


The are not too visible on the Living image mode as it is so bright, but they stick out like a sore thumb on Pure cinema as it is a darker display.


The lines are fairly fat, maybe a foot wide or so on a 113" display. They kinda fade from white to a yellowish tan color.


I tried messing with the system settings but nothing seems to help.


I have yet to try and see if it looks like this on the HDMI or component inputs, or if it is simply isolated to the VGA in.


Anyone out there have a similar experience? Any idea what could be the cause?
 

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Discussion Starter · #2 ·
Just verified, they show up on my HDMI image as well, have a white background on my PS3 and it is there on a 1080p output.
 

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What kind of screen?


Do the lines move if you tap the projector?


What happens when you zoom in and out, do they scale with the projector or stay the same size?


Is it only at 100% you see them or others as well?
 

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Discussion Starter · #5 ·

Quote:
Originally Posted by jediod /forum/post/17002250


Have you examined the lens for any scratches, cracks or dirt?

Checked the lens, no visible damage or dirt.
 

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Discussion Starter · #6 ·

Quote:
Originally Posted by orion456 /forum/post/17002572


What kind of screen?


Do the lines move if you tap the projector?


What happens when you zoom in and out, do they scale with the projector or stay the same size?


Is it only at 100% you see them or others as well?

No screen, straight to wall painted light gray.


I have zoomed in and out and the lines are still present no matter the screen size.



Just tried tapping the case, line stay static as well.


I am going to pop out the lamp in a little while and see if there is any visible imperfections as well.
 

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Discussion Starter · #7 ·
Well it is worse than I thought.


I just took the projector down and popped the lamp to see it that was the issue, and this is what I found:




When I turned the unit upright I could here something rattle around inside, it is likely the piece that is missing.


Now the image is unwatchable and looks like this:




I will be contacting the dealer on Monday to see how I should proceed, I am loathe to send it back for a replacement as it took 2 weeks to get here.


And I imported it from the US (to Canada) so my warranty may not allow for me to take it into a center here, may need to send it back to Sanyo.


Ugh!

 

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I'm thinking thats a major problem! And very annoying.




Sanyo is has been pretty sticky on where you get warranty work done and they charge for non-warranty estimates. Most likley you will have to return it to the States for repair.
 

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Discussion Starter · #9 ·
So I am getting a real run around here...


I contacted my local Sanyo service center, they said they need to be authorized from Sanyo to do the work, and gave me a number to call back east.


Gave them a call, and of course becasue it is a US unit, they want nothing to do with me.


The guy gave me a number to call in the US that goes directly to voicemail. and I have yet to get a call back.


Scoured the net and cannot find a direct method of contacting Sanyo for a warrenty issue.


Still waiting to hear from the retailer I bought from as well.


Ugh!


The only silver lining is I called back the service shop and explained the situation and the problem. He mentioned that he recently repaired an Optima projector that had the exact same issue as mine.


When he was talking to Optima, they claimed that glass server no purpose whatsoever, and they just removed it.


Kinda makes sense, I get a very good picture out of the unit (barring the green/pink line)


Is it possible that this is just a countermeasure incase you get a bulb explosion? To ensure that there is no glass flying into the LCD compartment?
 

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Quote:
Originally Posted by cofn42 /forum/post/17014717


So I am getting a real run around here...


The guy gave me a number to call in the US that goes directly to voicemail. and I have yet to get a call back.


Scoured the net and cannot find a direct method of contacting Sanyo for a warrenty issue.


When he was talking to Optima, they claimed that glass server no purpose whatsoever, and they just removed it.

Sanyo warranty and repairs USA:


Contact SANYO Projector Service

(888) 337-1215


Option 1.Sales / Information

Option 2.Service / Support

Option 3.Parts

Option 4.Repair - Status / Tracking

Option 5.Warranty Lamp


Monday - Friday, 7:30AM - 5:00PM PST


I phoned them a few weeks ago and they answered in a few minutes.


I believe that piece of glass is a set of special focusing lenses to make the light from the lamp as uniform as possible. It partly redirects light that would normally go to the center, towards the outside so you don't see brightness fall off as easily. I definitely wouldn't just take it out.
 

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Discussion Starter · #11 ·

Quote:
Originally Posted by orion456 /forum/post/17015776


Sanyo warranty and repairs USA:


Contact SANYO Projector Service

(888) 337-1215


Option 1.Sales / Information

Option 2.Service / Support

Option 3.Parts

Option 4.Repair - Status / Tracking

Option 5.Warranty Lamp


Monday - Friday, 7:30AM - 5:00PM PST


I phoned them a few weeks ago and they answered in a few minutes.


I believe that piece of glass is a set of special focusing lenses to make the light from the lamp as uniform as possible. It partly redirects light that would normally go to the center, towards the outside so you don't see brightness fall off as easily. I definitely wouldn't just take it out.

Give the man a prize, got it in one!


It is a focusing lens. Against my better judgment, i did indeed pop it out when I got home, actually i touched it and it fell apart, making it a lot easier to remove.


And it did exactly as you said, center of the picture is very bright, edges... Not so much.


I did finally get back in touch with the seller, they shot me a UPS label and it is going back rush order tomorrow and I hope hope hope that this time next week I may have another one.


I just pray the next one is in better shape.


Thanks for all the insight and support gang.
 

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Discussion Starter · #12 ·
SO after 5 loings weeks since the day I made my order, I have a brand new working z3000 in my hot hands.


Not thanks to SoCal Electronics that is.


It took 2 weeks for the unit to return to them because they left out a ton of info in the waybills casuing customs delays and other things.


I was assured the day it arrives that a new one would be overnight drop shipped to me as it had been a full 4 weeks since I placed the order.


Well one conversation after another was giving me the run around, no one could provide me a tracking number for my replacement. The finally gave me a bogus number for UPS that was not yet shipped.


A full week later I demanded a refund as this was far too long already.


They did so, and admitted they did not have one yuet in transit to me, they were back ordered at the warehouse or some lame excuse like that.


I ended up ordering from David Spiegel @ Audio General, Inc.


I ordered it yesterday afternoon at 3pm, and it was here in my hands by a little after 9am.


Now that is service.


So to all, I beg of you, look elsewhere if you are considering SoCAl Electronics in CA. Their customer service is atrocious (and that is if they answer the phones)


If you are looking for a hell of a deal, and lightning fast shipping, give David a call. He has the best price on the planet for the Z3000.
 

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Cofn42,


How much was your shipping, duty to cross the border?


Are you eligible for the two hundred dollar rebate since you live in Canada?


I sent AGI for a price and email at 1030pm tonight and got a response almost instantly!! So far the service is unreal!
 

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Discussion Starter · #14 ·

Quote:
Originally Posted by Theatrepeter /forum/post/17151089


Cofn42,


How much was your shipping, duty to cross the border?


Are you eligible for the two hundred dollar rebate since you live in Canada?


I sent AGI for a price and email at 1030pm tonight and got a response almost instantly!! So far the service is unreal!

Unit was 2099, shipping was $50 for next day fed ex shipping ($36 for 2 days) Duty was around $120 I think.


Tax and duty combine cost me $365.


All told I spent just under $2700 after taxes, duty and exchange.


I did broker it myself to save an extra $30. Worked out well as Fedex is across the street from the Customs, so I popped into fed ex, grabbed the papers, went to customs, paid the taxes across the street and went back to grab the projector, took me maybe 15 mins max.


Sadly no rebate though, unless you have a US mailbox or know someone stateside, even then it was invoiced to Canada, so I am not sure if it will work or not.


I haven't even tried as I don't know anyone in the US I could send it to.
 
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