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Screen Imperfection on New Sony KDS-R60XBR1

467 Views 4 Replies 4 Participants Last post by RandyWalters, Dec 27, 2005

dsutton01

Discussion Starter · Dec 27, 2005

I just took my new Sony R60XBR1 out of the box, unwrapped it, turned it on, and noticed that there's a big black spot on the top right area of the screen. It looks like a large dust spot, the width of about 4-5 pixels. It's not visible from my sofa, but when i stand right in front of it, i can see it. I can't be sure if it's dust in between the screen layers, or perhaps a spot that originates at the lens or bulb. When i view the spot from a sharp angle, i can see light around it, almost as if it's a scratch.

I find this unacceptable, considering the price of these sets. I've contacted Sony, and they want to put me in touch with a local repair shop who will come out and check the TV, possibly disassembling it to clean it. I'm a bit concerned that more dust and debris can get in once it's opened up.

Any thoughts or ideas on what i should do about this? I would love to demand that sony send a replacement at their expense, but perhaps this type of thing isn't that uncommon and is easy to repair.

Thanks in advance for any insight.

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CaptinCrunch

· #2 · Dec 27, 2005

If you just bought it I would take it back to place of purchase and ask for a new unit. That why I like CC so much, 30 day return policy no questions asked.

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dsutton01

Discussion Starter · #3 · Dec 27, 2005

problem is, bought it from out of state retailer, so it was shipped in on a truck.

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Tinker

· #4 · Dec 27, 2005

Let the set warm up. Sometimes there is just a bit of condensation between the screen and the protective screen in front that will disappear after a little use, this can happen with all types of RPTVs, but after a day or two if its still a probm, try a dabbing soft cloth gently at the spot and that sometimes help. Last resort return set.

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RandyWalters

· #5 · Dec 27, 2005

Quote:

Originally Posted by dsutton01
problem is, bought it from out of state retailer, so it was shipped in on a truck.

They still may be liable since it was defective right out of the box. If so, the burden of having a replacement shipped and the defective unit picked up may be on them and you won't have to pay a dime.

BTW i don't think Sony ever made a 60" plasma so this might be in the wrong forum . . . .

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