I wrote a long piece on how pathetic SEARS was in regards to my brand new Panasonic HDTV, which they ruined and had to replace. They sent me a tech who did gray scale and red push "by eye" and never went into the service menu, because "it's not needed." Yeah, sure.
If you have a service need, you need to be very careful or risk serious damage to your TV. I would go to the ***************.com and scroll down to the ISF threads and ask what equipment needs to be used by a tech for proper repairs. THEN, call Sears and tell them they MUST send a tech with this equipment and that if one showed up without, you'll send them away and be calling them back to *****. Be nice, but firm.
My replacement Panny is performing fine and I will not ever let anyone from Sears touch it and they know it. I required them to add a clause to my warranty that work must be done by a Panasonic tech and that that tech must have the proper equipment.
A forum community dedicated to home theater owners and enthusiasts. Come join the discussion about home audio/video, TVs, projectors, screens, receivers, speakers, projects, DIY’s, product reviews, accessories, classifieds, and more!