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1. I don't deal directly with the CSR regularly - I usually use the directv website, but the last time I called to cancel HBO, the agent was courteous, professional, and helpful. No complaints.


2. When I had a technical issue with my local stations, the agent explained that it was an issue with the must-carry, and credited my account for three months of free locals. The problem was glossed over, but the compensation was more than adequate.


3. I've never had a subcontractor come to my home, so I can't comment


4. Never had a problem that the first agent couldn't handle.


5. I've never sent in a letter of recognition, as the CSR was doing what they are paid to. I usually say "thank-you," though.


I've been with D* for eighteen months, and and I don't have any major axes to grind with the CSR's.


BTW, Ultimatetv gave me three months of free UTV service because of a spot-beam problem. They (UTV) have actually been excellent to deal with.


Karl
 
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