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Discussion Starter · #1 ·
I've started this thread to make a point. Rather then having everyone voice their frustrations with Direct TV, I thought we take the road less traveled.


Please respond to this thread with your GOOD customer service experiences when dealing with Direct TV:


... Tell us about the times that you have called and only had to explain your issue ONCE (that's less than twice) ...


... Tell about the time the tech on the phone gave you accurate information the first time ... or, when you heard the same response more than once ...


... Tell us about the service call when the sub-contractor showed up on time (within the 4 hour window provided) ...


... Tell us about the time you were serviced by the right department the first time ...


... Tell us about the time you sent in a letter of recognition because of the excellent customer service experience you received!


Well?


:rolleyes:
 
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