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Discussion Starter · #1 ·
I probably bought this almost a year ago and never hooked it up. Today I finally did and it's not displaying my cable box. OSD works and the speakers work. I switched out the HDMI cable for a known good cable and that didn't make a difference. I had to manually set the speakers as I lost the mic for it. I am hoping there is a simple setting I am over looking. I have also updated the firmware. The only thing I didn't do was change the input port now that I think about it. It's a Motorola ARRIS Cable DVR with a Samsung TV. The box was working fine hooked direct to the TV.
 

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I had the same issue yesterday. Took the cable box HDMi and plugged it into the TV directly. Everything worked fine. Plugged it back into the receiver and the TV would not show up on tv. TV would show no signal. Changed wires and still got nothing. Hope best buy is open on Easter because I got a Ton of family coming.
 

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I would try resetting it. Hold down the power button. It will show clearing...... then cleared! What connections are you using? There is a "TV" HDMI which is (obviously) the one that goes to the TV and is ARC enabled.
 

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Discussion Starter · #5 ·
I would try resetting it. Hold down the power button. It will show clearing...... then cleared! What connections are you using? There is a "TV" HDMI which is (obviously) the one that goes to the TV and is ARC enabled.
I am not in front of it but there is only one out. There is a TV input is that what you are referring to? I have the HDMI on the Sat/Cable input. I was on the phone with Sony and as the CS rep was looking in the manual we got disconnected. I don't have faith he will solve this.

Has anyone had problems with the Motorola Arris and this receiver? I was really hoping to use this as a switcher. If not it won't be the end of the world but disappointing none the less.
 

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Discussion Starter · #6 ·
There isn't a "TV" input on the receiver but there is a TV button on the remote. I am sure there is a reason for it but at this moment I don't know. The CS rep said all the inputs should work with ARC. I am not sure my TV does ARC so I will have to look into that. They escalated it to the next level. He wanted me to power cycle everything so when I hit the breaker we got disconnected. :) He was useless for the most part. Just reading scripts from the manual and telling me to cycle the inputs on the remote. I told him I can see the receiver on the TV so I have to be on the correct input. ughhhhhhh
 

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The TV HDMI on the receiver in an ouput to the TV and also the ARC audio input. Everything else is inputs. You would only use the TV input to watch TV sourced video (smart apps) and ARC audio sent back to receiver. To watch the cable box you would use the STB or whatever hdmi connection used.
 

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Discussion Starter · #8 ·
Resolved!!!! By accident. Sony wanted me to check another input device so I connected a Blue-Ray and it worked on the Sat/cable port. She put me on hold to escalate it. While on hold I disconnected the BR player and plugged the CB back into the same port and all of a sudden I hear Spanish voices. Just as that happened the product specialist came on line. He asked if I shut the receiver off and I said I always do but in this case I didn't. He says he sees this all the time. He said it's like a static shock wakeup to the system. I shut everything off, turned it back on and it's GTG.

In the middle of all this I checked my TV for ARC. It does have it but I need to get a longer cable to reach that port.

So in closing I would have never thought hooking inputs up while devices are powered up is a good idea but sometimes things happen.
 

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Discussion Starter · #9 ·
Looks like my elation was short lived. I had this on an adjustable shelf with a Panamax below it on a solid shelf. I decided to switch them and I also ordered a couple longer HDMI cables from Monoprice. I switched everything and now none of the HDMI ports are working. I think the unit must be bad. The BR player doesn't work either now. I reset the unit and started from scratch but still the same. Going to call Sony tomorrow.
 

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Discussion Starter · #10 ·
I have isolated the issue. It is a combination of an new and old Monoprice Redmere cable. I was up until 3:30am trying to figure this out as it was driving me nuts. It just never occurred to me that 2 cables could be causing this. I dug out and old thick cable and it works. Monoprice is telling me to use 24AWG cables because everything is going through the receiver. Is this really necessary?
 
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