Sorry to hear that.Be advised on Sony Blu Rays: My 4K X800 failed one month out of warranty. Sent to United Radio, per Sony instructions, for out of warranty repair. After set arrived there, got e-mail saying in-warranty repairs will be shipped replacement, but no spare parts, so no out of warranty repairs to X800. My Sony BR player prior to the X800 was a flimsy piece and when it failed shortly after warranty expired, I just trashed it. I thought differently about the seemingly robust X800. Fool me once....
Fortunately, I've never had a problem with Sony BD players since I started buying them back in 2008. From the early day players like the S350 and S550, then the likes of the S470 and S790 and now with my current X800 and X1000ES. Although I must admit the 4K players do have their quirks at times, but nothing major.