[diverjones]

Well, the bankruptcy must be taking its toil on Sonic Blue. I have had a Replay for about 3 years now and recently purchased a 5080 to complement my old 3030 that is still moving right along. My friend has heard me sing the praises of this machine for so long that when I told him I was purchasing a new one, he joined me and bought one himself.


Well, 2-1/2 months after he received it it went in to the reboot of death and had to return it to Sonic Blue (as its still under warranty). They NEVER recorded the RMA number on their end and told him after a week that they could not find his machine and the RMA number was not good. He finally convinced them that it was their fault not his and (or) they found their paperwork (that was lying in plain sight on the reps desk) and shipped his replacement. Only took 3 weeks of prodding.


He received his unit New? Reconditioned? Friday. I was over there Saturday to set it up for him (he gets uncomfortable on anything more technical than making a hotdog) and low and behold, it would not dial out. No dial tone it said. It was wrong. Plugged a phone directly onto the same line and dialed out. So now his modem is not working on the replacement model and is going to have to go through this same mess again. He is upset, I am not only mad but have egg on my face for recommending this machine to him. I have not had any problems on either my 3030 OR my 5080. Go Figure. More than likely they did not even TEST the machine before they sent it out to him and was probably the reason they had it in the first place. Heaven help us.

 

[sfhub]

Have you checked the pins for the female rj11 receptacle on the unit?

Sometimes the pins get bent. If it is possible, you might want to consider

using ethernet instead of dialup. Some dialup units will hang every

once in a while on nightly dialup and you probably don't need anymore

egg yolk.

 

[ReplayLyndon]

diver, you might want to try changing the phone cable anyway. I setup a 2020 for my inlaws and it was giving me a no dialtone message on a cable that worked fine for the phone. When I switched cables, the problem went away.


If the problem persists, email his info and I'll get an RMA setup. Each unit is tested at the repair center. If they sent out a unit with a bad modem, we'd like to see that unit to see how the process failed.

 

[diverjones]

Quote:

Originally posted by ReplayLyndon diver, you might want to try changing the phone cable anyway. I setup a 2020 for my inlaws and it was giving me a no dialtone message on a cable that worked fine for the phone. When I switched cables, the problem went away. If the problem persists, email his info and I'll get an RMA setup. Each unit is tested at the repair center. If they sent out a unit with a bad modem, we'd like to see that unit to see how the process failed.

Thanks Lyndon. Sorry to sound so negative, but it is frustrating when things go wrong after recommendations. You do not want your friends getting the idea that they lost 500 dollars because of you. Its like "the cold shoulder for months" I will alert him to try the cable change and if not, I will send you a private message here with his information.


Dennis

 

[ReplayLyndon]

No need to apologize.