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SP5700 Problem...Any Suggestions?

329 Views 2 Replies 2 Participants Last post by  ATDahl

After one week using the projector, we have noticed a dark vertical line that extends from the bottom of the screen to the top. It is about a foot in from the left of the screen. It is only noticeable in light scenes and doesn't move based on changing the aspect ratio.

Interestingly enough, it is really only noticeable when viewing straight on. Move a few feet left or right and the line starts to disappear.

Here is a screen shot. The line is a few inches right of the "6" in "video 6" and goes straight up.

Any ideas of what the problem could be?

Thanks for the help....
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Call Infocus Tech support. Looks like a problem with the projector.
Forgive me Infocus...turns out it is a problem with the screen. The line is barely visible without the pj on so I didn't notice it until close scrutiny.

The screen is from Carada and they are already on top of the issue and will be sending out a new screen.
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