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When I decided to make an AT screen I spent a certain amount of time on the phone with the Spandex World sales rep to make sure nothing got messed up. I ordered six yards of matte silver spandex, and six yards of matte white spandex and politely specified that I wanted them shipped in rolls, so I wouldn't have to deal with creases in the material. The sales rep said that would be no problem.
Today I got my two "rolls" neatly folded and packed in a little square box.
Crease city.
Needless to say, I'm kind of pissed.
My question: Should I deal with the hassle of trying to get the creases out myself, or deal with the hassle of trying to get them to fix my order?
If any of you have dealt with this before ... which route do you think would offer the least amount of additional hassle?
Today I got my two "rolls" neatly folded and packed in a little square box.
Crease city.
Needless to say, I'm kind of pissed.
My question: Should I deal with the hassle of trying to get the creases out myself, or deal with the hassle of trying to get them to fix my order?
If any of you have dealt with this before ... which route do you think would offer the least amount of additional hassle?