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stain on dalite screen

255 Views 4 Replies 4 Participants Last post by Martin P, Sep 25, 2001

programmergeek

Discussion Starter · Sep 21, 2001

I have a daylite screen that came with a small red stain on it. It is a permview screen. I tied water and it didn't cut it. I then went to alchole and it did better I now have a smuged red dot. I see they say you can use VM&P Naphtha, What is this and what else can I try. I would send it back but it was already a replacement and I would hate to bother them.

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Blake Brubaker - Da-Lite

· #2 · Sep 21, 2001

Jason,

By all means, if your screen arrived with a mark on the surface, please let us replace it. You paid good money for your screen and you chose Da-Lite for the good quality and value you deserve. A screen with a spot on it is unacceptable by our quality control standards. I am not sure how it occurred, but rest assured we want to make it right. Just send me a personal e-mail and I will get involved in making sure it is handled properly

Thanks,

Blake

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Blake Brubaker

Director of Home Theater Sales

Da-Lite Screen Company, Inc.

[This message has been edited by Blake Brubaker - Da-Lite (edited 09-21-2001).]

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sonogr4

· #3 · Sep 22, 2001

Blake,

Very nice of you to step in and help Jason out. This impresses me and speaks well of you and Da-Lite.

Jason I hope everything works out well for you.

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Todd

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-scan-lines-annoy-me-

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programmergeek

Discussion Starter · #4 · Sep 23, 2001

I mounted the screen and noticed the stain a day or 2 later. I tried to clean it with alcohol and made it worse, although the alcohol seemed to cut it. I am not positive if it arrived with the stain or not but I think it did because it is in a dedicated HT room that is very clean and it was so small it was easy to miss. Even now it is a light tint about 1 mm witde, not a dramatic stain. Almost not worth my time to ship it back, I can live with it. But thank you for the response, I have received nothing but excellent service from DaLite.

[This message has been edited by programmergeek (edited 09-23-2001).]

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Martin P

· #5 · Sep 25, 2001

Just a little story about Da-lite and there customer service. I bought a 106' Da-Snap 1.3 gain screen about two years ago. When I was installing it I noticed a small black dot(almost looked like ink) on the BACK of the screen. It did not show through so I did not think any more about it. I installed the screen and was a very happy camper. The price/performance ratio of these screens are just fantastic. The picture from my Dila was just plain great. I love this screen/projector combo. Anyway,it must have been a year later the dot leached through and it became visible on the viewing side. One phone call to Da-lite to explain the situation and I had a new screen shipped to my door. No hassle. Great company,great product and I would recommend them to anyone.

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