I purchased a 3800 last Nov. & immediately fell in love with the picture. Around Feb I started to get the freezing/skipping issues. The player was sent to where I bought it & they sent it to Denon to get fixed. 6 weeks later I got my player back with a note attached say the laser pickup was replaced. Right away I put in a dvd that gave me freezing/skipping problems(its a brand new dvd)-that dvd still froze in the same spot-so I figured that maybe it was an issue with just that dvd & the other skipping/freezing problems as a whole were remedied. However, this was not the case. I still get freezing/skipping -& now something new-audio dropouts. It does this on both used & brand spanking new dvds. Im really starting to get steamed-i dont want to send in my player for another 6 weeks. I didnt pay $1200 for this & now I dont know what to do 