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LG is slow as hell, even if it's Dolby the ones that have done ALL THE HARD WORK on the FIX, they'll take like 1 or 2 months to fix the issue and that for 2017.... 2016 users may be waiting more, or maybe we never recieve the update... I don't trust in LG anymore, will NEVER buy a LG TV again, the customer service and support has been the worst

I keep watching this...
(2016)
https://www.lgservice.co.kr/search/driverSoftTotalSearchPage.do?oldKeyWord=&type=3&menuId=&searchKeyWord=OLED55E6K&oneCateCode=1005&twoCateCode=D002795&currentPageNo=

(2017)
https://www.lgservice.co.kr/search/driverSoftTotalSearchPage.do?oldKeyWord=&type=3&menuId=&searchKeyWord=OLED55E7K&oneCateCode=1005&twoCateCode=D002795

To see if they roll a update...
It´s my 1st OLED, so let´s see how they do...not getting my hopes up, certainly.

Thanks for the links, i´ll keep an eye on the 2016 firmware.
 

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LG is slow as hell, even if it's Dolby the ones that have done ALL THE HARD WORK on the FIX, they'll take like 1 or 2 months to fix the issue and that for 2017.... 2016 users may be waiting more, or maybe we never recieve the update... I don't trust in LG anymore, will NEVER buy a LG TV again, the customer service and support has been the worst
I don't think LG has been too bad, they do issue firmware updates on a somewhat regular basis. I can't imagine they will ignore this issue. I suspect LG's licensing agreement with Dolby would require them to correct problems like this, because they are damaging to the Dolby brand. At least Dolby stepped up and owned the issue.

Remember, every firmware update carries the risk of bricking devices (either due to sw issues not detected in testing or user error during the install). That's why any vendor tries to minimize how often they put updates out. Last year Samsung bricked hundreds of TV's with a faulty update. Those type of issues cost vendors a ton and also open the door to lawsuits etc.

These DV issues are subtle and complex. Plenty of people watching the same disc on the same TV with the same Oppo don't see anything. If it takes a month or two to fix it and test it, so be it.
 

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I don't think LG has been too bad, they do issue firmware updates on a somewhat regular basis. I can't imagine they will ignore this issue. I suspect LG's licensing agreement with Dolby would require them to correct problems like this, because they are damaging to the Dolby brand. At least Dolby stepped up and owned the issue.

Remember, every firmware update carries the risk of bricking devices (either due to sw issues not detected in testing or user error during the install). That's why any vendor tries to minimize how often they put updates out. Last year Samsung bricked hundreds of TV's with a faulty update. Those type of issues cost vendors a ton and also open the door to lawsuits etc.

These DV issues are subtle and complex. Plenty of people watching the same disc on the same TV with the same Oppo don't see anything. If it takes a month or two to fix it and test it, so be it.
LG may be reluctant after what they did to HDR game mode on the 2016 tv's with the last update. A lot a people are upset at how dark it made HDR game mode, and now they are forced to set dynamic contrast to high. Then there is the issue with the last update to the B6 that ruined the perfect blacks on some tv's and there is a glow even with a brightness set at zero. They may be gun shy about sending out any more updates for the 2016 models.
 

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These DV issues are subtle and complex. Plenty of people watching the same disc on the same TV with the same Oppo don't see anything. If it takes a month or two to fix it and test it, so be it.
I don't find them subtle and certainly not complex to observe. There were limited disks and players that was until the ATV4K shipped. That changed everything. Apple went in big for DV and I am sure started to push for a fix.


This is a pretty big bug for a technology that is all about image quality.


- Rich
 

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I don't find them subtle and certainly not complex to observe. There were limited disks and players that was until the ATV4K shipped. That changed everything. Apple went in big for DV and I am sure started to push for a fix.


This is a pretty big bug for a technology that is all about image quality.


- Rich
I agree with you, it is too big of an issue just to be ignored.

I understand LG wants to be careful, but at the end of the day this is firmware update to fix just one single issue for which the solution has been already provided, there´s nothing else they have to "update".
 

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I agree with you, it is too big of an issue just to be ignored.

I understand LG wants to be careful, but at the end of the day this is firmware update to fix just one single issue for which the solution has been already provided, there´s nothing else they have to "update".
When did Dolby supply the fixed code to LG? It sounds like it was fairly recent based on the Forbes article.

Integrating third party code, and then running a full test suite and regression on all of the 2016 and 2017 LG OLED models, with all of the their variations in regional firmware, different apps etc is a lot of work. After QA signs off, LG probably push the firmware out to an alpha group first, and wait for reports, then to a beta group, and more waiting. Finally, we get it!

Not to mention, it's quite possible the Dolby fix is stuck in the queue behind some other important LG releases, like the firmware for the 2018 models, which is probably on a tight timeframe tied to LG's manufacturing plant and can't easily be changed without costing them millions. I doubt LG has excess capacity in their software development teams.

Also, it's never just 'one single issue'. At a previous gig, we received an urgent security patch to a critical piece of third party software. Unfortunately, the patch was bundled with a entirely new version of the Mono runtime that introduced numerous changes across our software environment. It took us months of engineering and testing to make that change without breaking anything, just for 'one single issue'.
 

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When did Dolby supply the fixed code to LG? It sounds like it was fairly recent based on the Forbes article.

Integrating third party code, and then running a full test suite and regression on all of the 2016 and 2017 LG OLED models, with all of the their variations in regional firmware, different apps etc is a lot of work. After QA signs off, LG probably push the firmware out to an alpha group first, and wait for reports, then to a beta group, and more waiting. Finally, we get it!

Not to mention, it's quite possible the Dolby fix is stuck in the queue behind some other important LG releases, like the firmware for the 2018 models, which is probably on a tight timeframe tied to LG's manufacturing plant and can't easily be changed without costing them millions. I doubt LG has excess capacity in their software development teams.

Also, it's never just 'one single issue'. At a previous gig, we received an urgent security patch to a critical piece of third party software. Unfortunately, the patch was bundled with a entirely new version of the Mono runtime that introduced numerous changes across our software environment. It took us months of engineering and testing to make that change without breaking anything, just for 'one single issue'.
The 2018 models have yet to hit the market, so they have time to tweak that FW before release. The 2017 models are still being sold and will be through at least mid summer, so most likely that model will get top priority with the fix, since those are the only models LG is currently selling. The 2016 models will likely have the lowest priority, probably not seeing a fix for months.
 

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My position on this situation is if LG wanted to be the market leader and have the majority of the market share on OLED consumer tech as well as the first to come to market with DV to give them that position they need to take the good with the bad and fix problems whether it is just their tv or UHD player or what not. Lets be honest when it comes to electronics the majority of the time the first to market is one who makes the money and 9 out of 10 times things are released to gain that position before they should be. LG needs to fix DV issues with all of their tv's that is the bottom line. We are not talking about $500 tv sets we are talking about tv sets that are $2500 - $20,000. What makes matters worse is that Dolby released a fix and LG needs to implement it, the ball is in LG's court. I believe most of us have agreed that LG has not been the best at dealing firmware aka HDR GAME MODE. I feel LG gives it one try and if they can't fix it they say tough luck live with it we did what we can. i bought my E6 for Dolby vision, if DV is not correct I am going to be pissed.
 

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I personally don?t think we should give up on the dim HDR GAME mode.

I personally started the petition to get an hdr game mode created in the first place and I think if we make one collective movement and I reach back out to Forbes and others that picked it up earlier, we can still make a change.

My proposal is to keep existing mode where the remapped the tone mapping, etc.

Then we get a 2nd hdr game mode which is back to original tone mapping and brightness.
 

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I don't think LG has been too bad, they do issue firmware updates on a somewhat regular basis. I can't imagine they will ignore this issue. I suspect LG's licensing agreement with Dolby would require them to correct problems like this, because they are damaging to the Dolby brand. At least Dolby stepped up and owned the issue.

Remember, every firmware update carries the risk of bricking devices (either due to sw issues not detected in testing or user error during the install). That's why any vendor tries to minimize how often they put updates out. Last year Samsung bricked hundreds of TV's with a faulty update. Those type of issues cost vendors a ton and also open the door to lawsuits etc.

These DV issues are subtle and complex. Plenty of people watching the same disc on the same TV with the same Oppo don't see anything. If it takes a month or two to fix it and test it, so be it.
I don't think they'll ignore it too long if the grey reveals vignetting in too many sets.
 

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I use Brightness 62 with my DV streaming and discs on my LG 7s and extremely happy with the performance of Dolby Vision. No rule or law says Dolby Vision black levels are supposed to be fixed at 50... once I raised blacks of the OLED capability, for me, for DV was the proper adjustment.
 

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My position on this situation is if LG wanted to be the market leader and have the majority of the market share on OLED consumer tech as well as the first to come to market with DV to give them that position they need to take the good with the bad and fix problems whether it is just their tv or UHD player or what not. Lets be honest when it comes to electronics the majority of the time the first to market is one who makes the money and 9 out of 10 times things are released to gain that position before they should be. LG needs to fix DV issues with all of their tv's that is the bottom line. We are not talking about $500 tv sets we are talking about tv sets that are $2500 - $20,000. What makes matters worse is that Dolby released a fix and LG needs to implement it, the ball is in LG's court. I believe most of us have agreed that LG has not been the best at dealing firmware aka HDR GAME MODE. I feel LG gives it one try and if they can't fix it they say tough luck live with it we did what we can. i bought my E6 for Dolby vision, if DV is not correct I am going to be pissed.
Same here with a C7. This bug renders DV unusable when used with HDMI.
 

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John Archer is also treating hearsay (or, at best, a mistranslation) from a Twitter user as proof that LG hadn't intended to offer anymore firmware releases? No comment.
 
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