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Discussion Starter · #1 ·
Hi, I just bought a Samsung LN40A530 from Sears about 9 days ago. Everything is great except I had 1 blue stuck pixel which was a bummer but from what I have read it's common so I was prepared to live with it. Today I looked at the stuck pixel and realized I have developed a second red stuck pixels that is RIGHT next to the blue stuck pixel. With them side by side it make the pixels much more visible then when there was just one.


Is this enough to ask for an exchange for another TV? I know Sears isn't as liberal with their return policy like Best Buy or Future Shop but it is really starting to bug me looking at it. I also use it as a PC monitor so I am sitting close enough for it to be fairly visible.

 

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is it even visible at normal viewing distance? If so, try to return it, Samsung and other lcd companies have very clear policies on dead/stuck pixels. I believe samsung requires at least 5 to 6 bad pixels to be considered a panel replacement.
 

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Well if you consider "normal viewing" around 8+ ft away I don't really see it for the most part unless the screen behind it is really white. Because the two stuck pixels are touching it makes it stick out a little more. When the screen is dark you can't really notice them at all.


The thing is I also use the TV as a computer monitor so I sit a lot closer then most. When I use my web browser the stuck pixels sit right in the url address bar that is solid white, so I am constantly seeing it.


Also when I first bought it at Sears I was a little suspicious of the TV being a previously opened box. Every new Samsung TV I have ever seen a picture of in the box has the big gold stickers down the side of the bezel with all the features of the TV. Mine had no stickers. I also just realized that there is no warranty card.


Other than the above I am happy with the TV.
 

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If it bothers you, get another unit. I had a similar situation with my first Vizio unit. Vizio has a guaranteed zero bright pixel policy. Even though it only bothered me because I knew it was there, I had the unit replaced anyway since I felt it was a defect.

Quote:
Originally Posted by holzer /forum/post/15527584


Hi, I just bought a Samsung LN40A530 from Sears about 9 days ago. Everything is great except I had 1 blue stuck pixel which was a bummer but from what I have read it's common so I was prepared to live with it. Today I looked at the stuck pixel and realized I have developed a second red stuck pixels that is RIGHT next to the blue stuck pixel. With them side by side it make the pixels much more visible then when there was just one.


Is this enough to ask for an exchange for another TV? I know Sears isn't as liberal with their return policy like Best Buy or Future Shop but it is really starting to bug me looking at it. I also use it as a PC monitor so I am sitting close enough for it to be fairly visible.

 

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Discussion Starter · #5 ·
Well if you consider "normal viewing" around 8+ ft away I don't really see it for the most part unless the screen behind it is really white. Because the two stuck pixels are touching it makes it stick out a little more. When the screen is dark you can't really notice them at all.


The thing is I also use the TV as a computer monitor so I sit a lot closer then most. When I use my web browser the stuck pixels sit right in the url address bar that is solid white, so I am constantly seeing it.


Also when I first bought it at Sears I was a little suspicious of the TV being a previously opened box. Every new Samsung TV I have ever seen a picture of in the box has the big gold stickers down the side of the bezel with all the features of the TV. Mine had no stickers. I also just realized that there is no warranty card.


Other than the above I am happy with the TV.
 

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Quote:
Originally Posted by Terminader /forum/post/15528758


If it bothers you, get another unit. I had a similar situation with my first Vizio unit. Vizio has a guaranteed zero bright pixel policy. Even though it only bothered me because I knew it was there, I had the unit replaced anyway since I felt it was a defect.

How did you go about getting it replaced? Did you return it to the store you bought it at or did you go thru the Vizio support?


I have had my Vizio VOJ32 for a few months now and just noticed a few pixels that are stuck on. I'm not sure if they have always been there or if they just appeared. It's like a bunch of them in the bottom right portion, I noticed it watching a blu-ray when I happened to be right up close to the display, from my normal viewing distance I never noticed it before so they might have always been there.


I am really happy with the picture but just knowing they are there seems to get me to search for them now when I watching it. Especially on a 2.35:1 movie they are right in the black bar area.
 

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Quote:
Originally Posted by holzer /forum/post/15528788


The thing is I also use the TV as a computer monitor so I sit a lot closer then most. When I use my web browser the stuck pixels sit right in the url address bar that is solid white, so I am constantly seeing it.

Same here. My personal opinion is that up to 2 stuck pixels is OK with me - as long as they are no more than 2" from the edge of the screen. I can't stand having a stuck red pixel right in my browser window all the time. It needs to be off in a corner or I can't deal. Returning my second 40" XBR6 tonight and going back to a 32" in part because of this problem. At least with the 32" the pixels are small enough it's harder to spot the busted pixels when sitting near the screen.
 

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Is this something that makes a first tier brand better? Will a Sony or Samsung, on average, have less stuck pixels then my Vizio?
 

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Quote:
Originally Posted by dvdchance /forum/post/15851056


Is this something that makes a first tier brand better? Will a Sony or Samsung, on average, have less stuck pixels then my Vizio?

I don't think so, I just returned 2 Sony Bravias because of massive quantity of stuck pixels... they are using the same low quality panels. Same for samsung.


Go and buy a Panasonic, their IPS Pro panels are far better quality!
 
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