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Suddenly one replay can't see the other?

333 Views 12 Replies 7 Participants Last post by leesweet, Oct 5, 2003

nyCecilia

Discussion Starter · Sep 27, 2003

I am waiting on hold. For the third time. The first two times, my call was dropped. I think it's been well over an hour now. Maybe someone out there has had my problem and knows what it is?

I'll certainly get an answer here faster than waiting for someone to answer the phone in India.

I have two RTV5Ks, one upstairs (purchased when they first came out), the other downstairs (a refurb bought from RTV). For the past few months, they've been able to see each other no problems, and I can share shows between rooms.

Suddenly today, the upstairs machine can't see the downstairs machine.

Here's the facts:

1. Both replays can connect to the RTV service with no problem.

2. Downstairs (refurb) can see upstairs and play shows from upstairs.

3. Upstairs can't see downstairs at all.

4. Both indicate the same software version (53050110).

5. Both are the exact same model (5K).

6. My router is fine, I can connect to the internet (evidently, since I'm posting this) and both replays have no trouble dialing in.

7. The cables appear fine (see 6).

8. I've rebooted both machines several times. It works for Win98, so why the heck not? But it didn't work.

9. DVArchive sees both RTVs, Both RTVs see DVArchive. (Well, this is not entirely true. DVArchive sees both, says that upstairs is offset for 0 seconds, downstairs for -2 seconds, which doesn't make a whole lot of sense, if I just updated them both several times.)

10. Renaming and rebooting both did not work at all.

What else is there to check? Any ideas?

TIA,

Cecilia

***Edit*** Yes, another What the heck is up with CS? Finally, someone answers. I start to explain my problem. Please hold. I'm holding. I get hung up on yet again. Excuse my language, but WTF???

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heathriel

· #2 · Sep 27, 2003

If rebooting didn't fix it, you've got me.

I had a problem where one of my guides wasn't broadcasting to the other replays on my network, so I factory reset that one, reprogrammed it, and all is well. But even then it displayed *something*.

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heathriel

· #3 · Sep 27, 2003

Actually, did you do a 243 Zones net connect on each one? If the clocks drifted too far apart, they can't talk to each other.

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nyCecilia

Discussion Starter · #4 · Sep 27, 2003

Hi Heathriel,

Is a 243 net connect different from the one that you do under the System menu? Earlier I did the 243 one, but the last few times I did the system menu one....

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leesweet

· #5 · Sep 27, 2003

No, it's the same one.. I don't thing the time is *your* problem, since you say they can connect to Replay servers fine. I assume they are connecting every night?

As Heather says, this is a weird one. A lot of the usual network, etc., issues are eliminated because you can connect to the servers.

Do both see the names at the top of the Replay Guide and you have nothing below that for one, or don't the names show up at all for one?

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nyCecilia

Discussion Starter · #6 · Sep 27, 2003

Hi Leesweet,

Yeah, this is strange. Downstairs is fine, sees replay upstairs & all shows, can play them, etc.

Upstairs only sees the DVArchive machine. Nothing else. Before I started DVArchive, it saw nothing, so there wasn't anything in the upper right.

Strange, eh?

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leesweet

· #7 · Sep 27, 2003

Yep, a strange one.. Since you really have three machines (with DVA), do the reset on the Downstairs, since it can't be seen elsewhere.

Um, I assume DVA can't see Downstairs? If DVA can see both other ones, it's even stranger.

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BaysideBas

· #8 · Sep 29, 2003

I had a similar problem and managed to overcome it, so there's hope for you yet. If you're using static DHCP on the units switch to auto. Reboot the units one at a time with network cable disconnected. Only after the reboot has completed reconnect to network, at this point it may take several minutes for the unit to appear on the network so be patient. Hope this does it for you.

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Ed Rempalski

· #9 · Sep 29, 2003

Whenever my 4xxx's lost each other, a reboot would usually do it. I went to static IP's, better, but still saw an occasional problem.

After a re-boot it sometimes took a suprising amount of time (over 30 min) before they were fully cross functional.

I have seen on several occasions that re-setting the Router, without touching the Replays cured the problem, and they came right up talking.

Good luck!

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mtroy

· #10 · Oct 5, 2003

I'm having a similar problem and went searching on here to see and lo and behold, here's this thread. I have several 5000 series RTV's connected over a 100MBit ethernet in my house. All RTV's are able to do a net connect without a problem but around every couple weeks, the machines start to lose sight of each other. I'm also running DVArchive and the machines that can't be seen by each other also can't be seen by DVArchive. Doing a reboot does not always correct the problem but powering everything down (including the network switches/routers) by unplugging, leaving them off for a bit, and then powering up again corrects the problem.

This only started happening when the software update (dated July 2003) came out over the summer. I never had this problem before. All machines are running that version of the software. I'm also using static IP's because I need that for the Internet sharing (so I can map a port to a particular IP address).

Whoever talked to DNNA support, did they have anything to say about this?

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nyCecilia

Discussion Starter · #11 · Oct 5, 2003

Quote:

Originally posted by BaysideBas
I had a similar problem and managed to overcome it, so there's hope for you yet. If you're using static DHCP on the units switch to auto. Reboot the units one at a time with network cable disconnected. Only after the reboot has completed reconnect to network, at this point it may take several minutes for the unit to appear on the network so be patient. Hope this does it for you.

I rebooted and rebooted. It didn't work and didn't work. Then, suddenly, it worked.

Not quite sure what it was all about. The strangest thing was that DVA was first to see both units. The two started seeing each other about 3-4 reboots later. oh, well.

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spatel4

· #12 · Oct 5, 2003

I have 2 5xxx RTV's. I use static IP, but had to enable DHCP on my router for them. For some reason, the RTV's need that even with the static IP. My router shows both RTV's have an IP leased. Until I enabled the DHCP, they could not see each other.

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leesweet

· #13 · Oct 5, 2003

spatel4. this is a known issue with the underlying OS, vxworxs, that wants an IP (from DHCP) for itself even though you told the RTV it's static. The IP you see isn't really being used by the RTV software. DHCP makes the RTV boot faster, since it's not waiting and timing out on the DHCP request, but I've not seen streaming fail because of it. Sure could happen, though.

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