[Aesthler]


So, I get general dropouts, on multipule modems. The cable company obviously doesn't want to fix the problem as they see everything on their end as fine. So I'm just going to replace the wire that's currently running, and run it directly to the house without (hopefully) having to do any serious bends to get it to the hole in my wall. The pole is only like 50 feet from my house, it's actually literally in my backyard. But I need some of your suggestions on the cable, I was thinking of going with belden just for quality.

 

[mrfattbill]

Have they sent a technician out to look into the issue from your end?


Bill

 

[Aesthler]


No they haven't. They just tell me to power cycle.

 

[mrfattbill]

Tell them so send a technician out.


Bill

 

[HoG_FATALFIRE]



Quote:
Originally Posted by mrfattbill  /t/1523300/suggested-cable-to-repla...-telephone-pole-tap-to-my-house#post_24503301


Tell them so send a technician out.


Bill

This is the best bet. I had them send out a tech on 3 separate occasions. FINALLY, on the third time, the guy noticed squirrels had been gnawing on the cable and when wind would start to move the cable around it would cut the signal. They replaced the cable and haven't had a problem since.

 

[acras13]

Keep in mind that it's illegal for you to climb that pole or tamper with anything on it . If I remember correctly it's subject to 4 years and up to $50,000 fine . I know you aren't looking to do anything crooked , you are only trying to get the service that you are paying for , but I wouldn't trust the company that is not addressing your concerns won't try to say that you have compromised their network. If you are pretty sure the problem lies in the cable from the pole to your house , could you have a "tragic" tree trimming incident , or a branch "fall" and damage the cable enough that their tech has to replace it instead?

 

[Matt L]

I had all my line put underground. I cat the cable more than one time and they always came out and reran it, so an accident could happen....