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Outsourcing, like most things, can work if you put enough work

into it and have the proper escalation channels. It won't work

if you hire a bunch of people off the street, throw them a manual,

layoff all your experienced techs, and ask the new ones to start

answering questions overnight. Not saying that's what happened,

but it sure seems that way.
 

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It is quite interesting how the jobs run overseas. It has now become NIFTA. North Indian Free trade agreement. Sonice blue is not the only one. I used to work there and I hope you guys get the same support I used to provide.

Shannon
 
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