I got a 20-39PC-Plus shipped to me about 5 weeks ago. Everything went fine. Box and sub were undamaged. I wouldn't worry too much about shipping damage. I haven't seen how the boxes are packed, but I can tell you the cylinders are packed well.
Besides, if there is any issues SVS has the best customer service.
I don't know about in NYC but in Phoenix UPS just LOVES to leave packages at your front door in plain sight even when told repeatedly not to do so. Size of the parcel seems to have no effect on their decision to leave them either. I don't know if it's laziness or if they actually think they're doing me a favor when they do that. That's probably not what you meant though.
My cylinder was quite well packed. The box was damaged in shipping but everything inside was fine. There's a good amount of crush space in there to protect the sub. I've seen pics of the crates they ship their box subs in. I wouldn't worry about those even if they air dropped them.
A forum community dedicated to home theater owners and enthusiasts. Come join the discussion about home audio/video, TVs, projectors, screens, receivers, speakers, projects, DIY’s, product reviews, accessories, classifieds, and more!