That's the first time I've seen a post referencing this issue and I don't have the problem on my 2020 65" unit. If you've called Samsung, I'm sure they've put you through the basic steps of Resetting the Smart Hub and Resetting the TV. Even if you haven't, your best bet is to exchange it at the store rather than deal with Samsung for repair. If you plan on keeping this TV for 10 years, I think that having the upgraded, brighter panel of the 2020 model is well worth the extra cost.So, I have the 2019 - installed it a few months ago, and have had nothing by problems with art mode. Sometimes it will look paisley, sometimes it is all green. And, yes, sometimes it is actually displaying art - but not working correctly often enough for me.
Have you guys seen this before?
I am going to exchange it for a 2020 model (and pay the price difference) and hope this issue doesn't reoccur.... anyone else have this issue, with either a 2019 OR a 2020 model?