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Do you own an Onkyo TX-TR414/515/616 receiver that is displaying at least one of the following probl

  • Yes, I can't turn it on with the remote.

    Votes: 29 9.5%
  • Yes, the HDMI fails.

    Votes: 126 41.3%
  • Yes, I can't log into Spotify.

    Votes: 11 3.6%
  • Yes, I can't stream music from my phone.

    Votes: 16 5.2%
  • Yes, I have another problem not listed (explain below).

    Votes: 67 22.0%
  • No, I have one of these receivers and have not had a problem with it.

    Votes: 90 29.5%
  • Another answer not accounted for - explanation below.

    Votes: 12 3.9%
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Discussion Starter #1
It seems a number of people are experiencing problems with the new 2012 receivers from Onkyo. In the last week, two firmware updates have been made available - the first being quickly withdrawn as a failure and the second being unable to be installed if you tried the first one and unsuccessful if you did manage to perform the upgrade!


I have a TX-NR616, which I bought two weeks ago and I'm about to return it. Not just because of the issues (outlined below), but because of the complete lack of interest shown by Onkyo in fixing the issues! As you will see, we're not talking about obscure problems, but basic operations like HDMI out and even turning the box on with the remote!


These are the main problems I've found so far...


1. Unit will not turn on with remote unless in Network Standby mode.

2. HDMI fails on starting up and the unit has to be re-initialized or reset to operate.

3. Spotify fails to log in even when the user name and password are confirmed correct.

4. Music will not stream over DLNA 1.5 using an Android phone.


If you have experienced any of these issues or, indeed, anything not mentioned, let us know here. At least we'll be performing a public service and steering people away from a potentially bad situation!
 

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The HDMI has been failing for me even after the latest FW update (1100-6103-0100). I have Monitor Out set to Both but when the HDMI fails I've found that switching Monitor Out to Main will often get things working. If I wait a few hours I can then set it back to Both without the output cutting out. I've turned on the Network Standby feature (even though I don't need it) in the last couple of days and have noticed that the receiver starts up a little quicker from standby and so far the HDMI is working when coming out of standby. Perhaps the problem I have is related to the startup time but it's too early to say whether or not it's consistently improved by enabling Network Standby.
 

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I couldn't agree more guindalf. I have owned too many receivers and audio equipment to even try to count and the customer service that onkyo has supplied is at the bottom - and that is saying something. i can't even get registered into the onkyo forum to ask a question and emails to them are completely ignored.


I have a 616 that is stuck on the second firmware - the one that was pulled - and it won't recognize the new firmware to upgrade. i have all of the problems listed here and elsewhere and my attempts to get even a response are to this point futile.


They need to step up and recognize that this complete lack of effort on their part is going to hurt them down the road. We have a reasonable expectation that problems will be addressed and that our emails and posts are, at the very least acknowledged. To ignore, and allow this to fester is just unacceptable.


I don't realistically know that I can do much about it - but I do know they will never get another penny of my money if they don't step up and show some responsibility and concern for those that spends hundreds on their product.


Keep posting and keep making some noise and perhaps they will show some responsibility.


Update: just found a website called 'cutomerservicescoreboard' and onkyo is rated 31.99 out of 200 possible points by consumers. 22 of 24 comments are negative.
 

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I own the TX-NR515 and have had no issues with any of the items you listed, though I am not using Spotify.


Unrelated to this I did have to return two of the 2012 Samsung HDTVs as they had bugs galore! (before this reciever was even installed)


PDH
 

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i just got this last night. i'm having some trouble getting my nintendo's composite video to output over hdmi.


i've owned the 605 and i've used the 609 so i'm familiar with the onkyo setup menus. i had both of those receivers properly outputting video from my n64 by composite over hdmi out to my tv.


i have the n64 hooked up through the "game" input. go to the setup menu for hdmi input, and enter "----" for game. and enter "----" for component input for game.


now, i get sound, but no video. i tried hooking the video straight to the tv and it works, so i know its the 515.


any ideas? is there a new firmware update that is safe to install?
 

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Am having same prob as smashpwnage - can't get composite video to feed through Game.


My composite source is a VCR - yes, some of us have collections of VHS... Tried switching HDMI input for the Game port to IN1 - it cycles through green screen with lines, then black, then video for 5-15 seconds, then green, then black, video again... I don't even know what In1 is - nothing I've found explains it.


But the audio comes through just fine, and connecting the video (yellow) directly btwn vcr and tv works fine. And yes, the TV source is pointed at the right device.


The graphic Onkyo provides re: upscaling composite and component video, showing colored cables and the through line, is pretty, but it doesn't tell how to adjust settings to get the signal through. Frustrating. And then when I'm working on it, and I try to get back to the setup menu on the tv, it gets no signal at all, so I'm back to square 0.


The manual has lots of little key bits of info spread around - this setting affects that - it all feels like "If you want to microwave something, you have to unplug the toaster, and if you want toast, make sure the hot water tap is shut off...."


When it works (other aspects of the rcvr), it's great. But everything I try to fix somehow breaks something else.

Now I'm nervous about figuring out my Zone configurations - it'll probably hose my Blu-Ray somehow...


But I really want to get a composite signal output through an HDMI out, since I have both a projector and a tv that take HDMI, (and I can't run anything else to the projector). I wanna see those tapes projected.
 

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so you are getting sound but no video?


you need to hash out hdmi for the input you want. so, for us since we are both using the "game" input we should go to hdmi input and component input menus and select "----" under "game". the receiver should then take the composite input and output it over hdmi. but it doesnt.


i havent had the chance to see if it does output component over hdmi. i will test that out tonight hopefully.


to hook up component, hook up your component cables to an input, say, "input 1" then your audio red and white to an input, like "game" then go to the component input menu and select "input 1" for "game"


have you updated the firmware? i saw the newest was from the 15th. has anyone tried it? i'm upgrading from a 3 year old 605 which never gave me any problems. still working fine. i loved it, just didnt have enough hdmi inputs. i dont think you can beat the price for onkyos but if this issue isnt solved i might have to get something else
 

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If you have a 616 - the newest firmware (6-26-12) is bricking some 616s. I would wait until Onkyo comes up with yet another firmware update.
 

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Quote:
Originally Posted by njsp4571  /t/1415258/the-official-onkyo-tx-nr414-515-616-problems-thread#post_22170852


change the settings on the wii itself to "480i"

Onkyo will then pass it through

ok, i will try that when i get a chance. thanks
 

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Quote:
Originally Posted by smashpwnage  /t/1415258/the-official-onkyo-tx-nr414-515-616-problems-thread#post_22173413


ok, i will try that when i get a chance. thanks

i just tried it, didnt work. think i'm going to return it.
 

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My 616 is still in a box as I wait for a few items to be delivered before I open and install it. I would like to get a sense of whether the issues with FW updates are EXCEPTIONS to the nor or the NORM. Any thoughts appreciated!
 

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Discussion Starter #13
Hard to say what the "norm" actually is! All I know is the fact that a LOT of people are returning these units - me being one of them. I'm sure there are a lot who are contacting Onkyo without reaching out to a forum too.


My advice would be to return it, although I'm not entirely happy with its replacement (Yamaha RX-V673) at this point and there's not a lot to compare for features. I just didn't want to get stuck with a lemon!
 

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Guindalf, are you one of those who had posted on Onkyo's support forum and returned your unit?


What I'm attempting to determine is that from a probabilistic and sampling perspective what % of people have problems. That result will be heavily skewed to negative on this thread and on Onkyo's thread by nature. I still haven't opened my unit yet but am trying to learn as much as possible to avoid problems if indeed they are prevalent. I just haven't been able to determine how prevalent these issues are. Is it EVERY unit? Or one out of a 1000? How many of these have been sold anyway? 100s? 1000s? 100,000s? If it is 100s then the fact that many people have posted to these 'problem' forums does not bode well for this unit. if it's in the 1000s or 100,000s then I'm not so sure anymore. I'd also like to point out, that even in the support fora or problem fora there have been a few that have indeed been able to successfully update their units with the latest FW and resolve these issues. This too pushes me to investigate further and possibly 'dig in' rather than return the unit. But, again, I am in the process of deciding my next action.
 

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Discussion Starter #15
Yes, I posted on the Forum and gave it three weeks before I was running out of time on my return window. The reason I gave it that long is because I absolutely love the feature set as well as the ease of setup and operation. However, I had no choice other than to return it before i was stuck with it.


That is why I replied that I couldn't account for the 'norm'. It seems a lot of people are unhappy though, including some that have tried the firmware update and ended up with a brick!
 
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Ugh. Got this model last week from Crutchfield. Things seemed to work OK, had some initial issue getting any picture on the screen from HDMI source, but I think that was a cable thing. That all seems to work now.


Noticed I could turn it on with the remote. Being a new unit, I thought there might have been some button operation thing I wasn't getting with the remote.


Then I started with the firmware updates. I'm on the second update now, 1110-8106-0300


Unfortunately I didn't see this forum entry until after I started the updates.


One thing I have had a problem with is the Onkyo Remote 2 app for iphone. It seems to drop the connection to the receiver. The receiver seems to stay connected to the network.


Update appears successful, HDMI survived.


Remote works in standby, and when fully powered down!


Will report over the next few days, but so far, this update looks good.
 

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Used ethernet to do the update; took about 45 minutes the first time. That took it back to factory default settings. Right after turning it back on and going through the set up, it said I needed to update again. That one was shorter, maybe 20-30 minutes, and didn't reset back to factory.


Also noticed remote still doesn't work to power it up from full off, but does seem to work from standby, which fortunately I wanted to use anyway.


Never had HDMI-outputs die fortunately.


I'll update if anything else weird happens
 

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Quote:
Originally Posted by smashpwnage  /t/1415258/the-official-onkyo-tx-nr414-515-616-problems-thread#post_22151979


i just got this last night. i'm having some trouble getting my nintendo's composite video to output over hdmi.

i've owned the 605 and i've used the 609 so i'm familiar with the onkyo setup menus. i had both of those receivers properly outputting video from my n64 by composite over hdmi out to my tv.

i have the n64 hooked up through the "game" input. go to the setup menu for hdmi input, and enter "----" for game. and enter "----" for component input for game.

now, i get sound, but no video. i tried hooking the video straight to the tv and it works, so i know its the 515.

any ideas? is there a new firmware update that is safe to install?

Mine did not work either. I thought it was an error on my part but later realized it was the receiver.


I returned my 616 after the latest firmware bricked it and they told me to mail them the receiver for a replacement. I only had a few days left on my 30 day window to return it so it is back at Best Buy. My primary problem was that I would have to unplug the power and plug it back in to get HDMI output. This started only after I turned on the network mode so I could use my android with it. Support was horrible and didn't call me back like they said. I loved the value of the unit on paper but it is worth zero if it can't consistently output over the HDMI.
 

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Quote:
Originally Posted by tcj103  /t/1415258/the-official-onkyo-tx-nr414-515-616-problems-thread#post_22186865


Also noticed remote still doesn't work to power it up from full off, but does seem to work from standby, which fortunately I wanted to use anyway.
 

I have been playing around (little over a week) with a 515 and so far I haven't had one issue where it wouldn't turn on or HDMI was flaky. I have both HDMI control and network standby turned off. So I'm thinking the receiver shouldn't be in standby mode nor is the standby light lit when it's powered off. It also has had the two firmware updates. I keep trying to figure out how I can break it during my return period... another poster states it won't power correctly when in standby and you state it only works correctly in standby... perhaps different firmware versions might explain it. If so, we should really stop reporting/addressing older firmware issues as they will only confuse people (like myself :)) and not let anyone get a true picture of how things are panning out with the receivers.
 
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