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I found excellent reviews from TheaterSeatStore on this site. So I decided to order from them. Ultimately on same day of order, I cancelled my order because my wife didn't love the seat I had picked (Bullets). I planned to regroup and purchase another item from TSS...
However Bill has for three weeks now refused to cancel my order. I have had to file complaints with BBB and disputes with PayPal & credit card company for $2656.20.
He has taken me from being a customer who simply wanted to cancel and rebuy to one that will never have a positive thing to say again about his company.
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Transcript of BBB:
Complaint Descriptiom:
I ordered item on 6/12, told item would ship 6/28. My wife didn't like design, I cancelled order 6/12. Same day with Bill. Bill and I have played phone tag. He has left messages indicating he knows the customer service people I spoke to told him I wanted it cancelled. Yet he apparently wants to talk to me and we haven't been able to connect (I have been moving from MN to FL the last 6 days). He has left VM on my phone indicating he knows I want order cancelled. Why he hasn't processed the cancellation is beyond me.
Your Desired Resolution:
If he had cancelled my order, we would have looked at a replacement piece and had items shipped already. But his attitude and lack of honoring our request has resulted in me disputing this charge with BBB, PayPal, and my credit card company.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint--Can't find merge code: new online complaint NEW custom link--
However Bill has for three weeks now refused to cancel my order. I have had to file complaints with BBB and disputes with PayPal & credit card company for $2656.20.
He has taken me from being a customer who simply wanted to cancel and rebuy to one that will never have a positive thing to say again about his company.
Transcript of BBB:
Complaint Descriptiom:
I ordered item on 6/12, told item would ship 6/28. My wife didn't like design, I cancelled order 6/12. Same day with Bill. Bill and I have played phone tag. He has left messages indicating he knows the customer service people I spoke to told him I wanted it cancelled. Yet he apparently wants to talk to me and we haven't been able to connect (I have been moving from MN to FL the last 6 days). He has left VM on my phone indicating he knows I want order cancelled. Why he hasn't processed the cancellation is beyond me.
Your Desired Resolution:
If he had cancelled my order, we would have looked at a replacement piece and had items shipped already. But his attitude and lack of honoring our request has resulted in me disputing this charge with BBB, PayPal, and my credit card company.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint--Can't find merge code: new online complaint NEW custom link--
