AVS Forum banner
Cancel
  • Our native mobile app has a new name: Fora Communities. Learn more.

Tivax From Digital Star

3235 Views 10 Replies 7 Participants Last post by  6volt, 
M
I bought two Tivax boxes from Digital Star. This is the latest status


The U.S. Postal Service was electronically notified by the shipper on June 10, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later



Digital Star hasn't answered the phone for two days. Is any one having a problem with them
Reply
Save
Like
1 - 11 of 11 Posts
P
That's the standard USPS tracking. What it means is a Delivery Confirmation label has been created. It does not mean that the package is shipped or not. I say give it another couple of days.


In the mean time, you can check if you coupon has been redeemed. And hopefully you paid with a credit card (or paypal) so you can get refund if needed.
Reply
Save
Like
J
They were a bit slow on my package from process to ship.Check

Postal Service tracking late tonight or tommorrow morning as

tracking information is updated late night.


OH almost forgot after you put in tracking number and page comes up

click on more detail button.


Good luck.


John
See less See more
Reply
Save
Like
L
I did get thru to them on the phone and they are simply swamped. They did say that in the future, the best way to get them is via email and that they try to answer everyone the same day.


I am waiting for a Tivax and a Coship from them. I did just receive email notification similar to yours on the Coship. I had gotten the email for the Tivax 6/11 despite having ordered both of these on the same day.


They told me last week that I would be receiving my shipments this week but still nada. I haven't given up on them.....yet.
Reply
Save
Like
J

Quote:
Originally Posted by linux_rocks /forum/post/14115434


I did get thru to them on the phone and they are simply swamped. They did say that in the future, the best way to get them is via email and that they try to answer everyone the same day.


I am waiting for a Tivax and a Coship from them. I did just receive email notification similar to yours on the Coship. I had gotten the email for the Tivax 6/11 despite having ordered both of these on the same day.


They told me last week that I would be receiving my shipments this week but still nada. I haven't given up on them.....yet.
Click to expand...

Yeah, they are pretty busy I guess.. It took them two days to just answer my email =P.


Well looking at the statistics on NTIA website I guess about a million

coupons have been redeemed.. Thats a boat load of boxes :p



John
See less See more
Reply
Save
Like
S
I ordered from them in late May. My order shipped the fourth business day after my order. They quickly answered an email inquiry. They're probably much busier now, but they seem to be a conscientious outfit.
Reply
Save
Like
W
Busy is not the excuse. Here is my story from other website http://www.avsforum.com/avs-vb/showthread.php?t=1038027


I filed complain to NITA after half month and got my receiver with express order from their CEO. They can be disqualify from the vendor list if they don't serve their customer in the reasonable way.
Reply
Save
Like
L
Well, I finally did get a shipment from them (1 of 2). Instead of sending me the Coship that I had ordered, they sent me an Access HD DTA1010D box along with a form letter explaining that the Coship is out of stock and claims that the Access box has more features and is better than the Coship.


Good news that I got something from them but not sure on whether or not I just got hosed.


Still waiting for the other order for a Tivax to arrive. I just hope I don't get another Access box instead.
Reply
Save
Like
L
To put any of you folks waiting for a Tivax from Digital Star minds at ease....I did get my order and it WAS a Tivax not a substituted Access HD. I ordered it on 6/5 and it arrived 6/25. Moral of the story...just be patient with these guys.
Reply
Save
Like
M
FYI To all

I placed order 6/4 got notice "U.S. Postal Service was electronically notified by the shipper on June 10". Receiced two boxes 6/26. Company never answered the phone or returned messages after 6/9.
Reply
Save
Like
6
Has anyone checked out the Consumer Reports "stretched image" bug?
Reply
Save
Like
1 - 11 of 11 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
AVS Forum
A forum community dedicated to home theater owners and enthusiasts. Come join the discussion about home audio/video, TVs, projectors, screens, receivers, speakers, projects, DIY’s, product reviews, accessories, classifieds, and more!
Full Forum Listing
Explore Our Forums
Receivers, Amps, and Processors LCD Flat Panel Displays Speakers HDTV Programming Home Theater Computers
Top