I emailed Jon Herron asking him about the warranty upgrade program and whether my Altitude 32, purchased Sept 2018, is current in terms of hardware. His response:
"Hi Steve,
This warranty upgrade program is only available once the unit has passed its original 5-year warranty. You still have some time on yours. The rebuild is extensive and includes a new Linux PC and SSD, as well as any other internal parts that are not up to current production standards. The sole exception is the HDMI board, in which case replacing it is an extra-cost option. (Not everyone needs to do so since many of our customers also own Lumagen processors, for example, and do their HDMI switching there.) We have not finalized pricing on it, as there are more variables than you might expect. The plan is to ship people like yourself an empty box with all packaging (assuming you have long since lost yours), to schedule a pickup, to schedule the service work, to do a complete backup of your system prior to doing the work, to swap out everything that is in any way not up to current spec (including a new faceplate with a new OLED display!), to do a full factory test-bench QC test, to restore your presets (etc.), to do a software update, and then to pack it up and return to you. It's a lot of work. We will have to schedule the North America warranty extension/upgrades here in CT at no more than 1-2 per week. This is one reason why we are insisting that people wait until their warranty has expired… doing so will automatically pace things somewhat. As I say, the price is not yet finalized. But we aim to keep it under $5000. Including the HDMI board may take it a bit over $5k. For that sum, you will be getting what amounts to a new Altitude32, recycling only the chassis and things that have never changed, as well as a new five-year warranty that starts from the date we send it back to you. Having said all of that, I took a quick look in our database and your unit appears to be up to date except for software. I can update that whenever it is convenient for you to have me do so, and we will automatically do so as part of the hardware upgrade.
Best,
Jon"