I recommended a friend to TV Authority after being a member of this forum for a few months. He ordered a JVC DILA 56" (the new model) and it arrived damaged. The box looked like a fork lift pierced the bottom and the rear of the tv was dented. He called TV Authority who said they would have another shipped out immediately. After not hearing anything for a while, I called for him and was told that they were out of stock. Then after being told a week or two later it was finally shipped, he still hadn't heard anything. Called again Friday and was told there was a mistake and the unit wasn't "released" from their warehouse to the shipper and it was going out on Friday. Then shipper called about delivery and had no idea about the original damaged unit being picked up. I am embarrassed about having recommended them to him. I know this will eventually be resolved but in my opinion, the trouble was not nearly worth the savings.