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Discussion Starter · #1 ·
Hi All,


To preface, I am definitely not a TV guru. I am coming to the forum that I trust as I know that all of you will give good advice.


Here is my situation. I purchased a Samsung KS8500 (curved) this past weekend. It was open box from a local store and had a great price. I hung it on the wall and powered up. I then noticed a large vertical line-mainly purple that extends all the way from the top to the bottom. It does not go away while the TV is on. It cannot be seen when the TV is off. This was depressing.


Ultimately I think I have 2 options. 1. Get it fixed from Samsung. 2. Return it for a full refund. They have no more in stock so getting another one is not an option.


My question is if it is best to get fixed? As it was greatly discounted, I can't just get a TV of this quality for that price. If fixed, will it be good as new? My other option is to try to come up with a little more cash to get a TV like a Sony X900e or a Vizio M series.


I appreciate all the support.


Thanks,
Ryan
 

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@lenny3332 what is your intentions for viewing? Daytime? Dark room theater? Both?

Are you mainly watching broadcast TV? Movies?(Bluray or Netflix) TV shows?

Curved lost appeal very fast. It's pretty much abandoned by all the major manufacturers. Other than looking cool, it serves no obvious purpose to viewing experience.

If you are wanting a dark room theater experience, I would recommend looking at FALD or OLED displays. The Vizio M is better for dark room viewing, but does not get as bright as the ks8500 for daytime viewing. The Vizio P is also a suggestion as it has a lot more dimming zones for better blacks and contrast ratio.

Sent from my SM-G955U using Tapatalk
 

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Discussion Starter · #3 ·
Thanks for the response. The TV will be used for mainly cable TV-non 4k. I would like to have the option of 4k viewing, but it will be limited.


The room that I will be viewing from does have a few windows. It will be viewed during the day and at night, but there is definitely light that comes in.
 

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If you paid a great deal less than what an X900E would cost you, I would have it fixed by Samsung. Even though the 900E is better than the KS8500, it's not so much better that it's worth spending a lot more cash on. And the KS8500 is most certainly better than an M-series.
 

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Discussion Starter · #8 ·
Thanks skschatzman. With your advice and looking at the general forum, I have decided to take it back to the store. I just ordered the 900E. I got it at a good deal (I believe), with one of the vendors on this forum.
 
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