Joined
·
19 Posts
Hi, I have a Time Warner (used to be Comcast) HD DVR from Motorola (DCT-3416). It has been working OK for the last year or two, recording things fine for the most part. I have about 65% of the available space full on the DVR.
But yesterday when trying to access any DVR functions - the listing, pause/ff/rew, etc. - either nothing happens or I get a message like "DVR services are not available or not in service. Contact your service provider at 866-TW-CABLE".
I thought it must have been some sort of problem with Time Warner, but today it still wasn't working. So I called and they walked me through a reset (unplug, plug-in, they send a reset from their end). After a few minutes, the guides finally reset and appeared again, but the DVR still does not work!
They said I'd have to exchange the box or possibly have a technician come out.
- Anyone have this happen before?
- Is there ANY way to get my recordings off the box? I have some important recordings I'd hate to lose.
- I'm open to creative solutions.
THANKS!
But yesterday when trying to access any DVR functions - the listing, pause/ff/rew, etc. - either nothing happens or I get a message like "DVR services are not available or not in service. Contact your service provider at 866-TW-CABLE".
I thought it must have been some sort of problem with Time Warner, but today it still wasn't working. So I called and they walked me through a reset (unplug, plug-in, they send a reset from their end). After a few minutes, the guides finally reset and appeared again, but the DVR still does not work!
They said I'd have to exchange the box or possibly have a technician come out.
- Anyone have this happen before?
- Is there ANY way to get my recordings off the box? I have some important recordings I'd hate to lose.
- I'm open to creative solutions.
THANKS!