I've been piling up brownie points as fast as I could for 5 years now and it has paid off. I'm told I'm the only customer with this version and from the trouble it's giving me that's a good thing for you. I can say that I've benefited from some of the patch content like able to start from beginning on shows being recorded so no rewind required, no kick out aat end of recording. I've also had the 8300 crash three times within minutes when circumstances were just right.
Beta is definately a good news/bad news process.
PS when you are experiencing problems, spend a little time to collect information about what's going on, what channels are affected, time of day if the symptoms vary, what connections are made in the cable distribution, where are the splitters, etc. If the CSR isn't helping with your problem, be nice, but ask for a suprvisor. The folks I talk to want to help, but they want to fix the CSR system too so it works for everybody.