[elsubgamer]

I need help att customer support is useless and I hope im not alone on this problem and some one knows the solution.


I cant seem to get a 5.1 signal from U-verse Motorola VIP 1200 DVR, Att says they are transmitting in 5.1 but it only comes in as a 2 channel PCM signal. I have the DVR digital audio set to surround a optical digital cable from my DVR to my Denon AVR 1909 and my Denon is set up to auto select the digital imput from my Optical cable but I only get a 2 channel PCM signal.



I have tried using the hdmi imput no luck the manual for the DVR it states that the digital surround is only transmitted through the optical so I have tried all different types of configurations with audio and video hookups even so far as to only have audio and no video and still no 5.1. Signal. I really hope someone has a clue as to what could be wrong I don't want to waste any more of my life talking to Att with the 20 minutes to get to a person and then an hour to get transferred to a 2nd tier support that is as useless as the guys reading out of their response manual.


One other foot note I have a Older Sony receiver in my basement that only gets a pcm 48hz signal from the att receiver box with an optical connection.


So any help would be appreciated.

 

[JChin]

Uverse has a new software update not only fixes the audio issue but also passes Dolby Digital 5.1 via the HDMI cable that rolled out last month.

With the new update the STB menu option should have an "Audio/Language" option - Digital Audio Output (go to Menu > Option > Audio/Language).

Also the new update gives you control on other DVR to schedule recordings and deleting. For more information on the update, turn to channel 400.

 

[elsubgamer]

I did set that up previously rebooted the dvr and still only a 2 channel signal


pcm 48khz

 

[JChin]

So your STB got the new software where it show the "Audio/Language" option?

How many STB do you have?