I took my Vizio M552i-B2 down from it's wall mount this weekend to paint my living room and place an LED back light on the TV. I cleaned the table, placed a comforter on the table, and put the TV face down on the table. This is recommended in the manual/quick start guide, "Place the TV screen-down on a clean, flat surface. To prevent scratches or damage to the screen, place the TV on a soft surface such as a blanket." When I put the TV back up I discovered that the screen was broken. (BTW, I didn't drop, bang, hit, etc. the screen.) I contacted Vizio and I was told that simply placing the TV face down can damage the screen and broken screens aren't covered. I tried contacting Vizio again and they still refused. I even posted to their Facebook page. I contacted the credit card company to dispute the charge. They said that if I can find a third party who can state in writing that the crack happened by placing the TV on it's face, then I can get a refund. Does anyone know where I might find someone who can do this?