VP50Pro - new unit having problems

I'm having a lot of problems with my new VP50pro; hoping I've done something wrong in setup and it's not the unit. I purchased the unit new from an authorized dealer (drop shipped from Anchor Bay, June 20th). It arrived from the factory with firmware version 1.05, I've done no updates. Here's breakdown of issues I'm experiencing:


1) Mode 1 & Mode 2 with Panamorph lens

When either is selected, picture output is smaller than screen.

The only way I get picture on the entire screen is when

Auto Mode 1 is selected (I could post pictures of the output

if that would help)


2) No audio pass through from HDMI and I do have audio output

set to HDMI

The settings on my VP50Pro


1) Format 1080p/60


2) DirectTV is passing 1080i, Samsung Blu-Ray 3600 set to 1080p-24

Forced 3:2

3) Projector JVC RD2 with fixed Panamorph lens

4) Screen is 2.35: 1

5) Active Aspect ratio

Samsung DVD 2.35 :1

DirectTV 1.78 : 1

6) Frame Aspect 16:9

7) Output Aspect Ratio

- Display Aspect Ratio 2.35:1

- Lens Mode


I tried Mode 1 for Blu-Ray input and Mode 2 for DirectTV - both made picture very small on screen. Mode 1 Auto over fills screen (by about 1 on each side); but does at least provide picture; although it does appear the image has been zoomed as part of top is missing


8) Framerate Conversion - unlocked



Appreciate your help with this. Hoping to try your suggestions this weekend


Thanks,