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WD TV has no sound after firmware upgrade

8K views 14 replies 10 participants last post by  Beta Tester 
I have the same problem...First , I bought this box 2 days ago and updated its firmware then I ve played my mkv files even avi files. Suddenly I ve noticed that audio is glitching than whole video is locking and then ı must plug off the device for restart.


I ve tried all the solutions but I cannot solve the issue. Also I wrote down to Western Digital Custoremer Service they just said that please convert the mkv files to m2ts files using mk2vob if I do this then what is the usage of this hd media player? I have ps3 and if I convert them to m2ts then already ps3 is playing these formats. I have very dissappointed about this player.


Can you help me about the subject??


I have researched all the websites and have read the customer reviews. I found out that too many people have the same issues but on the otherside some of them are using this media player with a high satisfaction.


What is the problem in your opinion??


Shall I wait for the firmware? or is there a problem with the audio codec inside the box?


The main problem is when I am playing all the video files such as mkv, avi mp4, mpeg first sound is starting to glitching than video file is freezing then black screen is coming..


I will be very appreciated if you help me..


Thanks

Aziz
 
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