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I was told that all Tags Pre-Amps must be upgraded in England? Is that so? Doesn't Tag has an US facility to do all the hardware upgrades?
 

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Gee, I really don't know now. It was a sad day when Buzz and TAG parted ways, so I don't know where the upgrades will be performed any more. Buzz lives about a half hour drive from me, so I thought that this issue would never come up. As much as I love my TAG, if it has to be sent to England for upgrades, I may be forced to switch. Oh well, c'est la vie.
 

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Quote:
Originally posted by Bob Sorel
Gee, I really don't know now. It was a sad day when Buzz and TAG parted ways, so I don't know where the upgrades will be performed any more. Buzz lives about a half hour drive from me, so I thought that this issue would never come up. As much as I love my TAG, if it has to be sent to England for upgrades, I may be forced to switch. Oh well, c'est la vie.
Two wows,


1,Buzz is no longer with tag:mad: even though i don`t own a tag,i always loved to learn from Mr.Goddard's posts......Buzz i hope i spelled your last name right....


Buzz if your out there,i hope to read more posts in the future:)


2,Bob,I'm very surprised by your"forced to switch"....last year ,they would have had tp peel it from your cold dead hands,..now you MIGHT get rid of it...:confused:


Maybe its time to get what you always wanted,MC-1 OR MC-12 or next years baby MC-12:):):).....


a little Holiday fun,keep us up to date Bobby...


TS
 

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Mercury my thoughts exactly.

Quote:
Buzz and TAG parted ways
WOW. When did that happen? What was the reason and where is Buzz now? This is a large loss for TAG.

Quote:
I may be forced to switch
That is surprising as well given your love affair with your TAG. What went wrong?


Spero D.
 

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Central Scrutinizer
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No, like I said, I really love my TAG. It is a superb piece of gear, and at this point I have no intentions of switching what-so-ever. My concerns surround the future upgrades and the viability of getting them done in the states. There are no issues regarding performance, features, or any other aspect of quality. With Buzz taking care of business on this side of the pond, I felt confident of the future of this great pre/pro, but what happens when I decide to bring the hardware up to date in a few years from now? When I said "forced", I meant just that. I would never willingly give up my beloved TAG, but I also have to face the facts. Hopefully TAG will establish a new US partner and all this talk will be moot, as I really don't know of any other unit I would choose (or prefer) at this point in time.
 

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Hello All,



Just wanted to say that yes, your Preamps do have to go back to the UK for "HARDWARE" upgrades. There is not much that I can do in the US offices and thats all it is an office.



TAG McLaren is still the same co. it was when Buzz was here (HI BUZZ). It is now run By one of the Directors from the UK who regularly visits every 2 weeks for a period of 2 weeks. By working with our current reps and retailers our Director intends to grow the business in the USA by understanding and developing our market.



Granted I am not Buzz and do not claim to have the same level of Knowledge But I do have a great understanding on how TAG McLaren Audio products work. Particularly since I have just returned from the UK having been fully trained on both current and future products, such as the AV192 which will be available in the fall along with a few new surprises Which will tell you all about when they are available. HUSH HUSH for now. I am always checking out this forum for any question that are asked about TAG McLaren Audio and I will help out in ant way I can.





Mark C Sherman

Product Specialist

TAG McLaren Audio
 

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Quote:
Originally posted by mcs
Hello All,



Just wanted to say that yes, your Preamps do have to go back to the UK for "HARDWARE" upgrades. There is not much that I can do in the US offices and thats all it is an office.

Well Bob,


Say goodbye to your Tag,Go get a Lex and see what L7 can do the DPLII can`t:D


just joking of course;)


good luck to all.....


Tommy
 

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Central Scrutinizer
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Hmmm...Is this the same Mark that I talked with on the phone (at Buzz's office) some time ago? I think we chatted about subwoofers and such, right? If this is the same person, Mark is a very sharp, well spoken person who will be a valuable asset to the TAG McLaren team ( I just couldn't bring myself to call it the "TAG team"....hehe).


So Mark, will there be any provisions to get a "loaner" while our units are shipped back to the UK for upgrades? Also, will ALL upgrades need to be performed there, or just "the big one" when the chassis is expanded? At any rate, I am really happy to know that I can still drive over to Norwood to hand deliver my unit :)
 

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Hello Bob,



I am the same Mark That you have spoken to many of times. (Thanks for the Kind words by the way)



As far as Loaners go I have to say Sorry Bob I just cant do it.


This is how the whole upgrade Process works



1) You call Me at the Norwood and ask for an upgrade


2) I call over to the UK and see if there is a "SLOT" Available to work on the unit.


3) lets say that "SLOT" is July 15 You confirm "SLOT" with Payment up front


4) You send me the unit you wish to upgrade To The Norwood Office so it arrives in the Norwood office 1 week before the confirmed "SLOT"


5) I Send Unit to UK to arrive on Before said "SLOT"



6) Unit Arrives In UK on or Before said "SLOT"


7) UK performs "UPGRADE" During Prebook "SLOT" Typically this takes One week.


8) UK returns product to Norwood Offices (this taking one week)


9) I ship product back to you


IF YOU MISS THE "SLOT" THEN YOUR PRODUCT AUTOMATICALLY GOES BACK TO THE END OF THE LINE. Which is why it is SO important to receive your payments and the products in the time tables I stated above.


This way you are not without your Gear for an over extended period of time.


Hope this Help


Mark C Sherman

Product Specialist

TAG McLaren Audio




Important Note:

Any typographical, clerical or other error in this communication is subject

to correction without any liability on the part of TAG McLaren Audio

Limited. Any orders placed shall be subject to acceptance by TAG McLaren

Audio Limited on its standard terms and conditions of sale which shall

govern the contract for the sale and purchase of the products ordered to the

exclusion of any other terms and conditions.
 

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Hi, Mark!


It looks like the Tag upgrade will me a minimum of 3 weeks!? Thats going to be hard to be without a pre/pro for that long. I had read on the Tag forum that there may be a trade in offer for current owners that want to go from the 32-192? Can you give us some insight on this.


Rick
 

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Hey Rick,



The AV192 will be considered both as a NEW product and an "UPGRADE" But will take longer to complete then other upgrades (BYPASS 192kHz DAC for AV)(PSM for DVD)



Just like any other upgrade you have to contact me first so I can Book a slot. one thing that I have to make clear about the process. The turn around time may take a few weeks but the line in front of you might be 6-8 weeks. Sort of like a line at a Popular Roller Coaster the ride only lasts 3 minutes but you were in line for 3 hours.



that is why BOOKING a SLOT and PAYING upfront is so important. That way you can still use your AV until it is time to send it to me. Simple



Now on to the AV192R



hope this isn't to confusing but here it is



Price of UPGRADING to an AV192R=PRICE(AV192) - PRICE(AV32R)



*THE PRICE YOU PAID FOR THE AV32R GOES TOWARDS THE PRICE OF THE AV192R.



Hope this helps


Mark C Sherman

Product Specialist

TAG McLaren Audio (888) 293-9929


Important Note:

Any typographical, clerical or other error in this communication is subject

to correction without any liability on the part of TAG McLaren Audio

Limited. Any orders placed shall be subject to acceptance by TAG McLaren

Audio Limited on its standard terms and conditions of sale which shall

govern the contract for the sale and purchase of the products ordered to the

exclusion of any other terms and conditions.
 

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That's interesting! :?


Well, where do I have to buy my new 192? Dealer, or from Tag? I worked out a very good deal for my 32 and probably can for the 192. So, the Retail to good price trade in doesn't really work for me. Also, I did buy my processor through the USA but, probaby would be better dealing direct with the UK since it would be one less border and customs hassle to deal with. I really like how the Tag has been kept up to date and the excellent customer service. This one is going to be a lot more complicated.


Rick
 

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Hey Rick,




I'll be more than happy to help out in any way I can in order for you to get an AV192R. If you have any questions or if any body has questions about TAG McLaren audio Just give me a call. That is what I am here for.



Toll free # Listed above.





Mark C Sherman

Product Specialist

TAG McLaren Audio
 

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Hey, Mark!

I realize that you could order the new 192 for me but, I'm pretty sure you would want me to pay US retail? Or, will you match the percentage of discount I got on my 32 so that it would be a fair trade from the 32-192?


Rick
 

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Hi Mark. We've spoken several times as well, and I second Bob's comments that you have always been VERY helpful and great to work with. One this that you mentioned when we talked about the upgrade plan that you didn't mention here, and I wonder if this still holds true.


You said that we ship the unit to you, and then you ship it to the UK. When we spoke, you said that WE paid shipping to the UK at a cost of $300.00. Is this still the case, or has that been re-visited? If that is still so, that adds a pretty substantial hit to the cost of upgrades. I don't have any need for 5.1 bypass, but I would really like to have the new DAC's. At $515.00, the cost would almost double by the time I shipped to you, and then you shipped to TMA for me, and that's pretty hard to swallow.


In addition, having to pull the "brain" out of my system for an extended period of time is even more of a problem. I don't know about others, but my AV32R runs EVERYTHING in my HT and music system. Am I supposed to buy/borrow another pre/pro for a month, reprogram my remote, and hope whatever I get accommodates everything that my Tag did? I would think alot of people here are in the same boat, and would hope that at some point we would have a US alternative when it comes to upgrading.


Didn't mean to vent, but it's a bit of a concern to all of us that love our gear but feel like we're over a bit of a barrel.
 

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Hello Greg,



If you only want the DAC's put in you may do that for the cost of $575.00 plus Shipping. Mind you that the $305.00 is for a round trip from the US-UK


and back again. and they are FULLY INSURED:)



I know that it is tough to be without your AV32R for such a long time and as I have heard it is WELL WORTH the wait:D






Mark C Sherman

Product Specialist

TAG McLaren Audio
 

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I appreciate such a quick response.. you must be pretty slow right now :D


Being that I'm on the west coast, I assume that I have to pay shipping to you in MA on top of this. I checked with UPS, and the cost to get it to you 3 day insured is approx. $145.00 That brings my "total upgrade cost" to about $1,000. just for the new DACs, and this still doesn't address the "what do I do without a processor issue"


Again, I love my gear, but like most people I have to justify costs and related items. I know your hands are tied, but I would hope that Dr.Z would listen to you if you started hearing similar comments from multiple sources.


Thanks again Mark
 

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WOW!!


Is it just me or does $1000.00 seem like alot of a DAC upgrade? :(


Rick
 

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To answer Tricolas Question

The price of the AV32R-BP(this is the new av piece with 5.1 Bypass and 192kHz DACS and DPLII) is $5495.00


In regards to sending Upgrades back to the UK for Upgrades and not having a Facility in the states to do so. The process involved requires specialized equipment and highly trained personnel.



Ricks Its a Bit of a catch 22. I send all Upgrades to the UK By air so it only takes a short time to get to our factory and back to you(Customer) and hence the high price. if I were to send it by sea the price for shipping would be less but the Time that you would be without you AV would be MUCH longer. AS the US market grows(which I am working on right now)(we are very small compared to the rest of the world) There MIGHT and let me stress MIGHT be the chance of having upgrades done in the US. And I cant promise any thing either.





Mark C Sherman

Product Specialist

TAG McLaren Audio


Important Note:

Any typographical, clerical or other error in this communication is subject

to correction without any liability on the part of TAG McLaren Audio

Limited. Any orders placed shall be subject to acceptance by TAG McLaren Audio Limited on its standard terms and conditions of sale which shall govern the contract for the sale and purchase of the products ordered to the exclusion of any other terms and conditions.
 
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