AVS Forum banner
  • Get an exclusive sneak peek into our new project. >>> Click Here

Where is the serial number on my X1?

286 Views 3 Replies 2 Participants Last post by  Jim McC
Hi folks,


I'm getting the buzzsaw sound problem on my X1, I guess it's the color wheel bearing problem others have reported. I need to call them to get an RMA, where do I find the serial number? Anybody have any experience with how long turnaround is for that? There is an authorized service center within 70 miles of me. Thanks.
Status
Not open for further replies.
1 - 4 of 4 Posts
It should be on a sticker on the bottom of X1. If not, check your box, if you still have it.
Thanks Jim,


I thought that was the most likely place. Because of my cheap DIY mount, taking it down is not the easiest thing so I was trying to avoid that for as long as possible. Thanks for the box suggestion, I do still have it.


I'm hoping that the turnaround will be no more than two weeks, is that wishful thinking? I waited on hold with Infocus for about 15 min, earlier and couldn't wait any longer, I'll try again.
I don't know about the turnaround time, but I do know their phone customer service is terrible. I don't know if I will buy an Infocus projector again, when I replace my X1.
1 - 4 of 4 Posts
Status
Not open for further replies.
Top