[DRS]

Let's say that one of the forum members sells another forum member a sealed LT150. The new owner fills out the registration card but the original owner has proof of purchase with their name on the documentation. If there is a problem with the unit could NEC deny warranty coverage to the new owner under this scenario?


[This message has been edited by DRS (edited 08-01-2001).]

 

[cmalinowski]

I can't imagine them denying the warranty or christmas would be a real bummer.

 

[DRS]

Yeah I hear you on that but it still gives me pause...

 

[leckian]

The warranty is for the original purchaser and does not follow the machine. Any seller who took advantange of the DELL deal should be clear if they resell that there is no warranty. That is not to say you won't get service but NEC is not required too. I bought a Boxlight CD-455M for one of my employees off Ebay and called re a warranty issue and when it came out I was not the original owner the guy said I wasn't entitled to warranty service.


Lenny

 

[Dean Prestholt]

I don't know about that. It seems to me, if my memory is correct, that I took a JVC VCR in for repairs once and I didn't have a receipt. I believe they used the manufacturing date to determine if the warranty was still valid.


Besides, if you buy a car that is still within the warranty period it is still covered no matter how many owners there have been. I know that one for a fact, been there done that just last week.


So I would be willing to bet you would still be covered, although by the looks of some of the manufacturing dates mentioned in another post, some people would already be almost up to their first year if they didn't have a receipt.

 

[leckian]

Dean-

Cars and projectors are not the same and not comparable-in fact warranties are not comparable because it is up to each manufacturer to set their own terms. Consumers who make assumptions based on prior experiences with another product or company are making a big mistake. If you read the warranty on electronics eqipment there are many caveots including must buy from authorized dealer, must be the orignal owner, equipment must be used in a certain way etc etc etc-all usually for the benefit of the manufacturer. The warranty program costs X amount of dollars to adminster and that price is a component of determining the manufacturer cost of making the projector. The limiting language of the warranty enables the manufacturers to manage the cost of their warranty program. If I wanted to get a warranty on a projector I would be the original buyer of record with an authorized dealer. If you buy a new sealed unit from a member of this forum who is not a dealer there is no warranty-you are buying as is.


Lenny

 

[mflaster]

Does reselling the machine *void* the warranty? My reading of the warranty was that only the original owner was entitled to authorize warranty repairs (from memory). If someone sells the projector, gives the buyer the receipt, and gives the buyer a signed letter saying they are authorized to act on the original buyer's behalf for warranty repairs, wouldn't you be completely legal?


The whole policy of only allowing a warranty to the 1st buyer of a projector bothers me. I'd like to believe it's illegal. How come if someone gives me a projector as a gift, it has a warranty, but if I buy it used from someone it doesn't?


Another question - does anyone know if this is a Dell warranty, or a NEC warranty?


Mike



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[RobertWood]

What about gifts? If what you're saying is true that would mean that anytime someone buys a new NEC projector to give as a gift then the recipient would have no warranty.


Bob Wood


------------------

~ The Sultan of Cheap ~

 

[RobertWood]

We must have had some kind of Vulcan mind meld, Mike.

We both posed the question at the same minute. Except you seem to be saying that in the case of a gift the recipient is covered by warranty. Is that the case?


bob


------------------

~ The Sultan of Cheap ~

 

[JoeFloyd]

The warranty statement seems pretty clear that only the original owner will be covered. The exact wording is, "This warranty may be enforced only by the first purchaser." They may allow warranty repair for resold projectors, but they are under no obligation to do so.

 

[leckian]

Read the warranty before you buy-if you don't agree with the terms of the warranty- don't buy-If you buy a projector as a gift-make sure the bill of sale has the recepients name on it. Don't spend thousands of dollars without understanding the terms of the sale.

Lenny

 

[mflaster]

Quote:

Originally posted by JoeFloyd: The warranty statement seems pretty clear that only the original owner will be covered. The exact wording is, "This warranty may be enforced only by the first purchaser."

Yes, this is what I recalled. It doesn't say that reselling the projector voids the warranty, it just says that the first purchaser is the person that can enforce it. So if I sell one to John Doe, and then John tells me it broke, and I call NEC and say that this projector, of which I was the original owner, needs warranty repair, my understanding is that they'd have to honor that.


If that's true, then there's nothing (I don't think) that says that I personally have to make the phone call, there's no reason that someone can't call on my behalf...


Mike




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[mflaster]

Quote:

Originally posted by RobertWood: We must have had some kind of Vulcan mind meld, Mike. We both posed the question at the same minute. Except you seem to be saying that in the case of a gift the recipient is covered by warranty. Is that the case?

Absolutely! http://www.avsforum.com/ubb/smile.gif


I don't think *anyone* posting to this thread can state definitively what would or wouldn't be covered. Are any of us lawyers? (OK, I think leckian is, if not others.... *I'm* not!)


And just because a legal document says something, doesn't mean it's so. If you go to a show, and the back of the ticket says "We're not liable if you get hurt", and then the theater collapses due to gross negligence of maintenance, guess what, they're liable! (IANL, but I think I am... http://www.avsforum.com/ubb/smile.gif )


Someone should call NEC/Dell and ask...


Mike



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Join the NYC-area HT club! Send me e-mail!

 

[turbe]

Doesn't it also state you must purchase from an "Authorized NECTECH Dealer"?


I did call NECTECH (see below) and they stated that Dell is NOT an "Authorized NECTECH Dealer" but NEC would honor the warranty for the LT150's purchased through Dell. I bet NEC would honor the warranty if someone purchased a LT150 from another Forum Member (but who knows).


-Shawn
http://www.avsforum.com/ubb/Forum10/HTML/007496.html


"I just called NECTECH's VSD Customer Service Division and talked to Shaun Harrison at extension 4147 (800-836-0655) and he said that Dell is not a NECTECH Authorized Dealer BUT the 3-Year Warranty will be fully honored by NEC for the LT150 being purchased from Dell."

 

[JoeFloyd]

You have to be aware that the NEC warranty gives a year of insta-care replacement. That basically means that they will ship a replacement before you send in your old projector. I'm sure that at some point a few projectors have been sent out and the "broken" projector was not returned. Why would NEC send out an expensive projector to someone who they have no record of as being an owner of the projector?


It might be possible to work something out between Dell, NEC, and the original owner, but there is no reason to think that either Dell or NEC will have any interests in doing so other than to keep their "customer" happy.

 

[leckian]

The emphasis of this discussion seems to be on how can I accomplish something the manufacturer doesn't want me to. If you want a warranty and don't want to sleaze around and either misrepresent who you are or have to depend on someone else to submit your projector in for service just be the original owner, purchase from an authorized dealer, save your receipt and hold your head up high if you need service. If you are always looking for ways to beat the system plan on winning some and losing some.

Lenny

 

[leckian]

Here are terms of Optoma"...These limited warranties apply to the original consumer purchaser and to no other purchaser or transferee." That seems pretty clear. If your name isn't on the receipt you have no warranty.

 

[mflaster]

Quote:

Originally posted by leckian: The emphasis of this discussion seems to be on how can I accomplish something the manufacturer doesn't want me to.

Doesn't the manufacturer "want" to avoid ever having to do warranty repair? Wouldn't it "want" to get out of any warranty repair that it possibly could? I'm not interested in doing my best to protect the manufacturer's interest. If I'm legally entitled to something, then I should get it.


The flip side is that the manufacturer *wants* satisfied customers. That's what motivates them to have a warranty in the first place (I imagine). So if they fix my projector for me, even though I'm not the original owner, but it makes me satisfied, then the manufacturer *is* getting what it wants.


What's the badge of honor of buying new anyway? Is it wrong if I buy used and I want a warranty? If I buy something used, and I can legally meet the stipulations to get warranty coverage, why is that "sleazing around"?


Mike



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Join the NYC-area HT club! Send me e-mail!

 

[Todd Schuitema]

I gave my buyer a reciept w/his name on it. He also has the original warranty card. NEC will not deny a legitimate warranty claim from him. E-mail tech support yourself to find out.

 

[leckian]

I have received cheerful service when I satsify the terms of the warranty. If I buy new from a dealer and pay more then I get a warranty. If I buy on the gray market at a deep discount and don't meet the terms of the warranty and then attempt to obtain warranty service I am being a sleaze. If I buy used and try to obtain service under the warranty through misrepresentation then I am a sleaze. If the manufacturer wants to repair my product because they know by the serial number it is only a year old and they decide to repair it then that is great as long as I don't lie to them and attempt to pretend I am the original owner when I bought used or from someone else. There is no badge of honor in buying new and there is no badge of honor if you lie to get what you want-

Lenny